[Federal Register Volume 75, Number 185 (Friday, September 24, 2010)]
[Notices]
[Page 58392]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2010-23932]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Substance Abuse and Mental Health Services Administration
Agency Information Collection Activities: Submission for OMB
Review; Comment Request
Periodically, the Substance Abuse and Mental Health Services
Administration (SAMHSA) will publish a summary of information
collection requests under OMB review, in compliance with the Paperwork
Reduction Act (44 U.S.C. Chapter 35). To request a copy of these
documents, call the SAMHSA Reports Clearance Officer on (240) 276-1243.
Project: Voluntary Customer Satisfaction Surveys To Implement Executive
Order 12862 in the Substance Abuse and Mental Health Services
Administration (SAMHSA)--(OMB No. 0930-0197)--Extension
Executive Order 12862 directs agencies that ``provide significant
services directly to the public'' to ``survey customers to determine
the kind and quality of services they want and their level of
satisfaction with existing services.'' SAMHSA provides significant
services directly to the public, including treatment providers and
State substance abuse and mental health agencies, through a range of
mechanisms, including publications, training, meetings, technical
assistance and Web sites. Many of these services are focused on
information dissemination activities. The purpose of this submission is
to extend the existing generic approval for such surveys.
The primary use for information gathered is to identify strengths
and weaknesses in current service provisions by SAMHSA and to make
improvements that are practical and feasible. Several of the customer
satisfaction surveys expected to be implemented under this approval
will provide data for measurement of program effectiveness under the
Government Performance and Results Act (GPRA). Information from these
customer surveys will be used to plan and redirect resources and
efforts to improve or maintain a high quality of service to health care
providers and members of the public. Focus groups may be used to
develop the survey questionnaire in some instances.
The estimated annual hour burden is as follows:
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Number of Responses/ Hours/
Type of data collection respondents respondent response Total hours
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Focus groups.................................... 250 1 2.50 625
Self-administered, mail, telephone and e-mail 89,750 1 .250 22,438
surveys........................................
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Total....................................... 90,000 .............. .............. 23,063
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Written comments and recommendations concerning the proposed
information collection should be sent by October 25, 2010 to: SAMHSA
Desk Officer, Human Resources and Housing Branch, Office of Management
and Budget, New Executive Office Building, Room 10235, Washington, DC
20503; due to potential delays in OMB's receipt and processing of mail
sent through the U.S. Postal Service, respondents are encouraged to
submit comments by fax to: 202-395-7285.
Dated: September 16, 2010.
Elaine Parry,
Director, Office of Management, Technology and Operations.
[FR Doc. 2010-23932 Filed 9-23-10; 8:45 am]
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