[Federal Register Volume 76, Number 79 (Monday, April 25, 2011)]
[Notices]
[Pages 22937-22938]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-9885]


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OFFICE OF PERSONNEL MANAGEMENT


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: U.S. Office of Personnel Management.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, OPM has 
submitted a Generic Information Collection Request (Generic ICR): 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery '' to OMB for approval under the Paperwork 
Reduction Act (PRA) (44 U.S.C. 3501 et. seq.).

DATES: Comments are encouraged and will be accepted until May 25, 2011. 
This process is conducted in accordance with 5 CFR 1320.1.

ADDRESSES: Written comments may be submitted on the proposed 
information collection to the Office of Information and Regulatory 
Affairs, Office of Management Budget, 725 17th Street, NW., Washington, 
DC 20503, Attention: Desk Officer for the Office of Personnel 
Management or sent via electronic mail to oira_submission@omb.eop.gov 
or faxed to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact the Office of Information and Regulatory Affairs, Office 
of Management Budget, 725 17th Street, NW., Washington, DC 20503, 
Attention: Desk Officer for the Office of Personnel Management or sent 
via electronic mail to oira_submission@omb.eop.gov or faxed to (202) 
395-6974.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results. The 
Agency received 0 comments in response to the 60-day notice published 
in the Federal Register of December 22, 2010 (75 FR 80542) and the 
correction published on February 22, 2011 (76 FR 9862).
    Below we provide OPM's projected average estimates for the next 
three years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance federal-wide:
    Average Expected Annual Number of activities: 25,000.
    Average number of Respondents per Activity: 200.
    Annual responses: 5,000,000.
    Frequency of Response: Once per request.
    Average minutes per response: 30.
    Burden hours: 2,500,000.
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    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.

[[Page 22938]]

    Average Expected Annual Number of activities: 200.
    Respondents: 2,074,892.
    Annual responses: 691,631.
    Frequency of Response: Once per request.
    Average minutes per response: 14.
    Burden hours: 742,386.

U.S. Office of Personnel Management.
John Berry,
Director.
[FR Doc. 2011-9885 Filed 4-22-11; 8:45 am]
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