[Federal Register Volume 76, Number 119 (Tuesday, June 21, 2011)]
[Notices]
[Page 36139]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-15361]
[[Page 36139]]
-----------------------------------------------------------------------
DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2011-0019]
Agency Information Collection Activities: Submission for OMB
Review; Comment Request; Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery
AGENCY: Federal Emergency Management Agency, DHS.
ACTION: 30-Day notice of submission of information collection approval
from the Office of Management and Budget and request for comments.
-----------------------------------------------------------------------
SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, the
Federal Emergency Management Agency (FEMA) has submitted a Generic
Information Collection Request (Generic ICR): ``Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery'' to
the Office of Management and Budget for approval under the Paperwork
Reduction Act (PRA).
DATES: Submit comments on or before July 21, 2011.
ADDRESSES: Written comments may be submitted to the Office of
Information and Regulatory Affairs, Office of Management and Budget.
Comments should be addressed to the Desk Officer for the Department of
Homeland Security, Federal Emergency Management Agency, and sent via
electronic mail to oira.submission@omb.eop.gov or faxed to (202) 395-
5806.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection should be made to Director,
Records Management Division, 1800 South Bell Street, Arlington, VA
20598-3005, facsimile number (202) 646-3347, or e-mail address FEMA-Information-Collections-Management@dhs.gov.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study. Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
The Agency received no comments in response to the 60-day notice,
which the Office of Management and Budget published in the Federal
Register of December 22, 2010 (75 FR 80542).
Below we provide FEMA's projected average estimates for the next 3
years: \1\
---------------------------------------------------------------------------
\1\ The 60-day notice included the following estimate of the
aggregate burden hours for this generic clearance federal-wide:
Average Expected Annual Number of activities: 25,000.
Average number of Respondents per Activity: 200.
Annual responses: 5,000,000.
Frequency of Response: Once per request.
Average minutes per response: 30.
Burden hours: 2,500,000.
---------------------------------------------------------------------------
Current Actions: New collection of information.
Type of Review: New Collection (OMB No. 1660-NEW).
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Average Expected Annual Number of Activities: 4.
Respondents: 173,800.
Annual responses: 173,800.
Frequency of Response: Once per request.
Average minutes per response: .12.
Burden hours: 20,142 hours.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Dated: June 8, 2011.
Lesia M. Banks,
Director, Records Management Division, Mission Support Bureau, Federal
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2011-15361 Filed 6-20-11; 8:45 am]
BILLING CODE 9111-19-P