[Federal Register Volume 76, Number 126 (Thursday, June 30, 2011)]
[Notices]
[Page 38458]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-16382]


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DEPARTMENT OF THE TREASURY


Departmental Offices; Submission for OMB Review, Comment Request

ACTION: 30-Day Notice of Information Collection Under Review: Consumer 
Financial Protection Bureau Consumer Response Intake Fields.

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SUMMARY: The Department of the Treasury, on behalf of itself and the 
Consumer Financial Protection Bureau (CFPB), will submit the following 
information collection request to the Office of Management and Budget 
(OMB) for review and approval in accordance with the Paperwork 
Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 3507) on or after 
the date of publication of this notice. The CFPB is soliciting comments 
regarding forms for questions, complaints, and other information about 
consumer financial products and services.

DATES: Written comments are encouraged and must be received on or 
before August 1, 2011 to be assured of consideration.

ADDRESSES: Comments regarding this information collection should be 
addressed to the OMB Reviewer listed below and to the Treasury 
Department PRA Clearance Officer, Department of the Treasury, Room 
11000, 1750 Pennsylvania Avenue, NW., Washington, DC 20220.

FOR FURTHER INFORMATION CONTACT: Copies of the submission(s) may be 
obtained by contacting Darian Dorsey, Consumer Financial Protection 
Bureau, Consumer Response, 1801 L Street, NW., Washington, DC 20036, by 
telephone at (202) 435-7070 or by e-mail at [email protected].

SUPPLEMENTARY INFORMATION:
    Title: Consumer Financial Protection Bureau Consumer Response 
Intake Fields.
    OMB Control Number: New.
    Abstract: The Dodd-Frank Wall Street Reform and Consumer Protection 
Act, Public Law 111-203, Title X, established the CFPB. Among the 
CFPB's functions is to facilitate the centralized collection of, 
monitoring of, and response to complaints concerning consumer financial 
products and services. In order to collect data about the consumer 
financial market and facilitate the appropriate routing of, handling 
of, and response to complaints, questions, and other information 
concerning consumer financial products and services, the CFPB is 
developing online and paper intake methods which will have fields for 
persons to complete. The forms will help document information such as 
the type of contact; the substance of the complaint, question, or other 
information; contact information for the person making the contact and/
or related persons; information about any subject incident and 
institution; and identifying information about the consumer or 
consumer's household.
    Type Of Review: New collection.
    Affected Public: Individuals and households with questions, 
complaints, and other information about consumer financial products and 
services.
    Estimated Number of Respondents: Approximately 1-3 million per 
year. The CFPB's intake of complaints, questions, and other information 
relating to consumer financial products and services is a new 
collection that may centralize intake now performed by existing 
agencies. As such, the projections of the number of respondents have a 
high level of uncertainty.
    Estimated Average Time per Respondent: 7 to 10 minutes per 
response. The time to complete the form will depend on the nature of 
the contact and the intake method. Simple feedback may take as little 
as a few minutes to complete while more complicated complaints could 
take longer to describe.
    Estimated Total Annual Burden Hours: Approximately 387,500 burden 
hours.
    Treasury Department PRA Clearance Officer: Robert Dahl, Department 
of the Treasury, Room 11000, 1750 Pennsylvania Avenue, NW., Washington, 
DC 20220.
    OMB Reviewer: Shagufta Ahmed, Office of Management and Budget, New 
Executive Office Building, Room 10235, Washington, DC 20503; (202) 395-
7873.

Robert Dahl,
Treasury Department PRA Clearance Officer.
[FR Doc. 2011-16382 Filed 6-29-11; 8:45 am]
BILLING CODE 4810-25-P