[Federal Register Volume 76, Number 126 (Thursday, June 30, 2011)]
[Notices]
[Page 38458]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-16382]
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DEPARTMENT OF THE TREASURY
Departmental Offices; Submission for OMB Review, Comment Request
ACTION: 30-Day Notice of Information Collection Under Review: Consumer
Financial Protection Bureau Consumer Response Intake Fields.
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SUMMARY: The Department of the Treasury, on behalf of itself and the
Consumer Financial Protection Bureau (CFPB), will submit the following
information collection request to the Office of Management and Budget
(OMB) for review and approval in accordance with the Paperwork
Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 3507) on or after
the date of publication of this notice. The CFPB is soliciting comments
regarding forms for questions, complaints, and other information about
consumer financial products and services.
DATES: Written comments are encouraged and must be received on or
before August 1, 2011 to be assured of consideration.
ADDRESSES: Comments regarding this information collection should be
addressed to the OMB Reviewer listed below and to the Treasury
Department PRA Clearance Officer, Department of the Treasury, Room
11000, 1750 Pennsylvania Avenue, NW., Washington, DC 20220.
FOR FURTHER INFORMATION CONTACT: Copies of the submission(s) may be
obtained by contacting Darian Dorsey, Consumer Financial Protection
Bureau, Consumer Response, 1801 L Street, NW., Washington, DC 20036, by
telephone at (202) 435-7070 or by e-mail at [email protected].
SUPPLEMENTARY INFORMATION:
Title: Consumer Financial Protection Bureau Consumer Response
Intake Fields.
OMB Control Number: New.
Abstract: The Dodd-Frank Wall Street Reform and Consumer Protection
Act, Public Law 111-203, Title X, established the CFPB. Among the
CFPB's functions is to facilitate the centralized collection of,
monitoring of, and response to complaints concerning consumer financial
products and services. In order to collect data about the consumer
financial market and facilitate the appropriate routing of, handling
of, and response to complaints, questions, and other information
concerning consumer financial products and services, the CFPB is
developing online and paper intake methods which will have fields for
persons to complete. The forms will help document information such as
the type of contact; the substance of the complaint, question, or other
information; contact information for the person making the contact and/
or related persons; information about any subject incident and
institution; and identifying information about the consumer or
consumer's household.
Type Of Review: New collection.
Affected Public: Individuals and households with questions,
complaints, and other information about consumer financial products and
services.
Estimated Number of Respondents: Approximately 1-3 million per
year. The CFPB's intake of complaints, questions, and other information
relating to consumer financial products and services is a new
collection that may centralize intake now performed by existing
agencies. As such, the projections of the number of respondents have a
high level of uncertainty.
Estimated Average Time per Respondent: 7 to 10 minutes per
response. The time to complete the form will depend on the nature of
the contact and the intake method. Simple feedback may take as little
as a few minutes to complete while more complicated complaints could
take longer to describe.
Estimated Total Annual Burden Hours: Approximately 387,500 burden
hours.
Treasury Department PRA Clearance Officer: Robert Dahl, Department
of the Treasury, Room 11000, 1750 Pennsylvania Avenue, NW., Washington,
DC 20220.
OMB Reviewer: Shagufta Ahmed, Office of Management and Budget, New
Executive Office Building, Room 10235, Washington, DC 20503; (202) 395-
7873.
Robert Dahl,
Treasury Department PRA Clearance Officer.
[FR Doc. 2011-16382 Filed 6-29-11; 8:45 am]
BILLING CODE 4810-25-P