[Federal Register Volume 76, Number 210 (Monday, October 31, 2011)]
[Notices]
[Pages 67128-67129]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-28074]
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Notices
Federal Register
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This section of the FEDERAL REGISTER contains documents other than rules
or proposed rules that are applicable to the public. Notices of hearings
and investigations, committee meetings, agency decisions and rulings,
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Federal Register / Vol. 76, No. 210 / Monday, October 31, 2011 /
Notices
[[Page 67128]]
BUREAU OF CONSUMER FINANCIAL PROTECTION
[Docket No. CFPB-2011-0033]
Proposed Collection; Comment Request
AGENCY: Bureau of Consumer Financial Protection.
ACTION: Notice and request for comment.
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SUMMARY: The Bureau of Consumer Financial Protection (CFPB), as part of
its continuing effort to reduce paperwork and respondent burden,
invites the general public and other Federal agencies to comment on a
proposed information collection, as required by the Paperwork Reduction
Act of 1995 (PRA), Public Law 104-13 (44 U.S.C. 3506(c)(2)(A)). The
CFPB is soliciting comments for a proposed generic information
collection that will help the CFPB satisfy responsibilities under the
Dodd-Frank Wall Street Reform and Consumer Protection Act, Public Law
No. 111-203 (Dodd-Frank Act) found in Sections 1013(b)(3) and 1034 of
the Dodd-Frank Act. Currently, the CFPB is soliciting comments on a
proposed generic information collection to help facilitate the
collection and monitoring of and response to consumer complaints about
certain financial products and services.
DATES: Written comments are encouraged and must be received on or
before December 30, 2011 to be assured of consideration.
ADDRESSES: You may submit comments, identified by Docket No. CFPB-2011-
0033, by any of the following methods:
http://www.regulations.gov. Follow the instructions for
submitting comments.
[email protected]
Mail: Cathleen Skinner, Consumer Response, Consumer
Financial Protection Bureau, 1500 Pennsylvania Ave. NW., (Attn: 1801 L
Street), Washington, DC 20220.
Hand Delivery/Courier in Lieu of Mail: Monica Jackson,
Office of the Executive Secretary, Consumer Financial Protection
Bureau, 1700 G Street, NW., Washington, DC 20006.
Instructions: All submissions must include the document title and
docket number. In general, all comments received will be posted without
change to http://www.regulations.gov. In addition, comments will be
available for public inspection and copying at 1700 G Street, NW.,
Washington, DC 20006, on official business days between the hours of 10
a.m. and 5 p.m. Eastern Time. You can make an appointment to inspect
the documents by telephoning (202) 435-7275. All comments, including
attachments and other supporting materials, will become part of the
public record and subject to public disclosure. Sensitive personal
information such as account numbers or Social Security numbers should
not be included. Comments will not be edited to remove any identifying
or contact information.
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Cathaleen Skinner, Consumer Financial Protection
Bureau, (202) 435-7469, [email protected].
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for Consumer Complaint and Information
Collection Systems.
OMB Control Number: 3710-XXX.
Abstract: Over the next three years, the CFPB anticipates
undertaking a variety of service delivery-focused activities under the
Dodd-Frank Act. These activities, which include consumer complaint and
inquiry processing, information-sharing with stakeholders, and
complaint monitoring, require interrelated processes, or systems, that
are responsive to stakeholders' needs, sensitive to changes in the
consumer market, and subject to iterative testing. Since these systems
will use similar methods for information collection or otherwise share
common elements, the CFPB is proposing a generic clearance for intake
forms, response forms and feedback collections. The streamlined process
of the generic clearance will allow the CFPB to implement these systems
and meet the obligations of the PRA without the delays of the normal
clearance process. The CFPB's Consumer Complaint and Information
Collection Systems' generic information collection burden estimates
will consist of the burden attributable to: (1) Consumer complaint and
inquiry intake, (2) stakeholder feedback collection, (3) consumer
complaint and inquiry tracking, and (4) consumer complaint referral
programming. An approved set of collection questions and fields
associated with the pilot intake form (OMB Control No. 1505-0236) and a
proposed set associated with the standard Consumer Response Intake Form
(76 FR 38,458 (June 30, 2011)) will serve as the initial models for the
collections proposed under a generic information collection request.
The CFPB will only undertake a new collection under this generic
clearance if the OMB does not object to the CFPB's proposal.
Type of Review: Generic Clearance Request.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal governments.
Respondent's Obligation: Voluntary.
Estimated Number of Respondents: A preliminary estimate of
aggregate burden for this generic clearance follows. As the statutory
mandate behind the CFPB's consumer complaint and information collection
activities is largely unprecedented, the projections of the number of
respondents have a high level of uncertainty.
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Estimated
Estimated Average burden total annual
Proposed individual collections number of per response burden hours
respondents (minutes) requested
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Web Complaint and Inquiry Intake................................ 2,500,000 7 291,600
Paper/Telephone Complaint and Inquiry Intake.................... 750,000 10 125,000
[[Page 67129]]
Stakeholder Feedback System..................................... 10,000 5 830
Complaint Tracking and Referral System.......................... 10,000 5 830
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Total....................................................... 3,270,000 8 418,300
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Estimated Average Time per Respondent: 8 minutes per response.
Estimated Total Annual Burden Hours: Approximately 418,300 burden
hours.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for Office of
Management and Budget approval. All comments will become a matter of
public record. Comments are invited on: (a) Whether the proposed
collection of information is necessary for the proper performance of
the functions of the CFPB, including whether the information will have
practical utility; (b) the accuracy of the above estimate of the burden
of the proposed information collection; (c) ways to enhance the
quality, utility, and clarity of the information to be collected; and
(d) ways to minimize the burden of the collection of information on
respondents, including the use of automated collection techniques or
other forms of information technology, such as, permitting electronic
submissions of responses.
Robert Dahl,
PRA Clearance Officer, Department of the Treasury.
[FR Doc. 2011-28074 Filed 10-28-11; 8:45 am]
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