[Federal Register Volume 77, Number 7 (Wednesday, January 11, 2012)]
[Notices]
[Pages 1697-1699]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-396]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Indian Health Service
Agency Information Collection Activities: Fast Track Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery: IHS Web Site Customer Service Satisfaction Survey
AGENCY: Indian Health Service, HHS.
ACTION: 30-Day notice of submission of information collection approval
from the Office of Management and Budget (OMB) and request for
comments.
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SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, Indian
Health Service has submitted a Generic Information Collection Request
(Generic ICR): ``Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery'' to OMB for approval under the
Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.).
DATES: Comments must be submitted by February 10, 2012.
ADDRESSES: Send your written comments and suggestions regarding the
proposed information collection contained in this notice, especially
regarding the estimated public burden and associated response time to:
Office of Management and Budget, Office of Regulatory Affairs,
Attention: Desk Officer for IHS, New Executive Office Building, Room
10235, Washington, DC 20503.
Send Requests for Further Information: Requests for more
information on the proposed collection or requests to obtain a copy of
the data collection instrument(s) and instructions may be directed to
Tamara Clay, Acting Reports Clearance Officer, 801 Thompson Avenue,
TMP, Suite 450, Rockville, MD 20852; via non-toll free phone (301) 443-
4750; via facsimile to (301) 443-9879; or via email to
[email protected].
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery: IHS Web site Customer Service Satisfaction
Survey.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study. Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
In the Federal Register Notice of December 22, 2010 (75 FR 80542),
OMB published a 60-day notice requesting public comment on the proposed
collection of information. The Agency received zero (0) comments in
response to the 60 day notice. Below we provide Indian Health Service's
projected annual average estimates for the next three years: \1\
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\1\ The 60-day notice included the following estimate of the
aggregate burden hours for this generic clearance federal-wide:
Average Expected Annual Number of activities: 25,000.
Average number of Respondents per Activity: 200.
Annual Responses: 5,000,000.
Frequency of Response: Once per request.
Average minutes per response: 30.
Burden hours: 2,500,000.
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Current Actions: New collection of Information.
Type of Review: New Collection.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Average Expected Annual Number of Activities: 1.
Respondents: 500.
Annual Responses: 500.
Frequency of Response: Once per request.
Average Minutes per Response: 15 minutes.
Burden Hours: 125 hours.
IHS estimates the burden of this collection of information as
follows:
Table 1--Estimated Annual Reporting Burden
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Number of Average burden
Type of collection Number of responses per per response Total hours
respondents respondent (in hours) \2\
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Web site Customer satisfaction survey (web- 500 1 15/60 125
based).........................................
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Total....................................... 500 1 15/60 125
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An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid OMB control number.
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\2\ Burden estimates of less than one hour are expressed as a
fraction of an hour in the format ``[number of minutes per
response]/60''.
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Comment Due Date: Your comments regarding this information
collection are best assured of having full effect if received within 30
days of the date of this publication.
Dated: December 11, 2011.
Yvette Roubideaux,
Director, Indian Health Service.
[FR Doc. 2012-396 Filed 1-10-12; 8:45 am]
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