[Federal Register Volume 77, Number 26 (Wednesday, February 8, 2012)]
[Notices]
[Page 6573]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-2822]
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DEPARTMENT OF HOMELAND SECURITY
U.S. Citizenship and Immigration Services
Agency Information Collection Activities: Proposed Collection;
Comment Request; Collection of Qualitative Feedback Through Focus
Groups
AGENCY: U.S. Citizenship and Immigration Services, DHS.
ACTION: 60-day notice of submission of information collection approval
from the Office of Management and Budget and request for comments.
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SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, the
Department of Homeland Security, U.S. Citizenship and Immigration
Services (USCIS) will be submitting a Generic Information Collection
Request (Generic ICR): ``Collection of Qualitative Feedback through
Focus Groups'' to OMB for approval under the Paperwork Reduction Act
(PRA) (44 U.S.C. 3501 et. seq.).
DATES: Interested persons are invited to submit comments on or before
April 9, 2012.
ADDRESSES: Written comments and/or suggestions regarding the item(s)
contained in this notice, especially regarding the estimated public
burden and associated response time, should be directed to the
Department of Homeland Security (DHS), USCIS, Sunday Aigbe, Chief,
Regulatory Products Division, Office of the Executive Secretariat, 20
Massachusetts Avenue NW., Washington, DC 20529-2020. Comments may also
be submitted to DHS via facsimile to (202) 272-0997 or via email at
[email protected] and to the OMB USCIS Desk Officer via facsimile
at (202) 395-5806. When submitting comments by email, please make sure
to add ``USCIS Qualitative Feedback through Focus Groups'' in the
subject box.
SUPPLEMENTARY INFORMATION:
Title: Collection of Qualitative Feedback through Focus Groups.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback USCIS means information that
provides useful insights on perceptions and opinions, but not responses
to statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
information on customer and stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, and/or
focus attention on areas where communication, training, or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders
and contribute directly to the improvement of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not be generalized to the overall population.
This data collection will not be used to generate quantitative
information that is designed to yield reliably actionable results, such
as monitoring trends over time or documenting program performance.
Below we provide the USCIS projected average burden estimates for
the next three years:
Current Actions: New collection of information.
Type of Review: New Collection.
Affected Public: Individuals and Households, Businesses and
Organizations.
Average Expected Annual Number of Activities: One.
Amount of Time Estimated for an Average Respondent To Respond
Focus Group with stakeholders: 500 Respondents x 1 hour and 30
minutes per response.
Focus Group with immigrants: 500 Respondents x 1 hour and 30
minutes per response.
An estimate of the total public burden (in hours) associated with
the collection: 1,500 annual burden hours.
An agency may not conduct or sponsor, and a person is not required
to respond to, an information collection request unless it displays a
currently valid Office of Management and Budget control number. As
individual information collection instruments are developed, they will
be made available at: http://www.regulations.gov/.
We may also be contacted at: USCIS, Regulatory Products Division,
20 Massachusetts Avenue NW., Washington, DC 20529-2020, Telephone
number (202) 272-8377.
Dated: February 2, 2012.
Sunday Aigbe,
Chief, Regulatory Products Division, Office of the Executive
Secretariat, U.S. Citizenship and Immigration Services, Department of
Homeland Security.
[FR Doc. 2012-2822 Filed 2-7-12; 8:45 am]
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