[Federal Register Volume 77, Number 63 (Monday, April 2, 2012)]
[Notices]
[Pages 19673-19674]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-7831]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Proposed Collection; Comment Request; Generic Clearance To
Conduct Voluntary Customer/Partner Surveys
SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of
the Paperwork Reduction Act of 1995 to provide opportunity for public
comment on proposed data collection projects, the National Library of
Medicine (NLM), the National Institutes of Health (NIH) will publish
periodic summaries of proposed projects to be submitted to the Office
of Management and Budget (OMB) for review and approval.
Proposed Collection: Title: Generic Clearance to Conduct Voluntary
Customer/Partner Surveys; Type of Information Collection Request:
Extension of currently approved collection [OMB No. 0925-0476,
expiration date 06/30/2012], Form Number: NA; Need and Use of
Information Collection:: Executive Order 12962 directed agencies that
provide significant services directly to the public to survey customers
to determine the kind and quality of services they want and their level
of satisfaction with existing services. Additionally, since 1994, the
NLM has been a ``Federal Reinvention Laboratory'' with a goal of
improving its methods of delivering information to the public. An
essential strategy in
[[Page 19674]]
accomplishing reinvention goals is the ability to periodically receive
input and feedback from customers about the design and quality of the
services they receive.
The NLM provides significant services directly to the public
including health providers, researchers, universities, other federal
agencies, state and local governments, and to others through a range of
mechanisms, including publications, technical assistance, and Web
sites. These services are primarily focused on health and medical
information dissemination activities. The purpose of this submission is
to obtain OMB's generic approval to continue to conduct satisfaction
surveys of NLM's customers. The NLM will use the information provided
by individuals and institutions to identify strengths and weaknesses in
current services and to make improvements where feasible. The ability
to periodically survey NLM's customers is essential to continually
update and upgrade methods of providing high quality service. Frequency
of Response: Annually or biennially. Affected Public: Individuals or
households; businesses or other for profit; state or local governments;
Federal agencies; non-profit institutions; small businesses or
organizations. Type of Respondents: Organizations, medical researchers,
physicians and other health care providers, librarians, students, and
the general public. The annual reporting burden is as follows:
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Estimated Estimated
Estimated number of Average total annual
Types of respondents number of responses per burden hours burden hours
respondents respondent per response requested
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Researchers, Physicians, Other Health Care 15,000 1 .150 2,250
Providers, Librarians, Students, General Public
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The annualized cost to respondents for each year of the generic
clearance is estimated to be $20,670. There are no Capital Costs,
Operating Costs, and/or Maintenance Costs to report.
Request for Comments: Written comments and/or suggestions from the
public and affected agencies should address one or more of the
following points: (1) Evaluate whether the proposed collection of
information is necessary for the proper performance of the function of
the agency, including whether the information will have practical
utility; (2) Evaluate the accuracy of the agency's estimate of the
burden of the proposed collection of information, including the
validity of the methodology and assumptions used; (3) Enhance the
quality, utility, and clarity of the information to be collected; and
(4) Minimize the burden of the collection of information on those who
are to respond, including the use of appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
FOR FURTHER INFORMATION CONTACT: To request more information on the
proposed project or to obtain a copy of the data collection plans and
instruments, contact: David Sharlip, National Library of Medicine,
Building 38A, Room B2N12, 8600 Rockville Pike, Bethesda, MD 20894, or
call non-toll free number 301-402-9680 or Email your request to
[email protected].
Comments Due Date: Comments regarding this information collection
are best assured of having their full effect if received within 60 days
of the date of this publication.
Dated: March 27, 2012.
David H. Sharlip,
NLM Project Clearance Liaison, National Library of Medicine, National
Institutes of Health.
[FR Doc. 2012-7831 Filed 3-30-12; 8:45 am]
BILLING CODE 4140-01-P