[Federal Register Volume 77, Number 154 (Thursday, August 9, 2012)]
[Notices]
[Pages 47591-47592]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-19535]
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DEPARTMENT OF AGRICULTURE
Animal and Plant Health Inspection Service
[Docket No. APHIS-2012-0059]
Notice of Request for Extension of Approval of an Information
Collection; Plant Protection and Quarantine Stakeholder/Customer
Satisfaction Survey
AGENCY: Animal and Plant Health Inspection Service, USDA.
ACTION: Extension of approval of an information collection; comment
request.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this
notice announces the Animal and Plant Health Inspection Service's
intention to request an extension of approval of an information
collection associated with a Plant Protection and Quarantine
stakeholder/customer satisfaction survey.
DATES: We will consider all comments that we receive on or before
October 9, 2012.
ADDRESSES: You may submit comments by either of the following methods:
Federal eRulemaking Portal: Go to http://www.regulations.gov/#!documentDetail;D=APHIS-2012-0059-0001.
Postal Mail/Commercial Delivery: Send your comment to
Docket No. APHIS-2012-0059, Regulatory Analysis and Development, PPD,
APHIS, Station 3A-03.8, 4700 River Road Unit 118, Riverdale, MD 20737-
1238.
Supporting documents and any comments we receive on this docket may
be viewed at http://www.regulations.gov/#!docketDetail;D=APHIS-2012-
0059 or in our reading room, which is located in room 1141 of the USDA
South Building, 14th Street and Independence Avenue SW., Washington,
DC. Normal reading room hours are 8 a.m. to 4:30 p.m., Monday through
Friday, except holidays. To be sure someone is there to help you,
please call (202) 799-7039 before coming.
FOR FURTHER INFORMATION CONTACT: For information on the Plant
Protection and Quarantine stakeholder/customer satisfaction survey,
contact Mr. Christopher Bembenek, Communications Customer Service, PPQ,
RPM, APHIS, 4700 River Road, Riverdale, MD 20737; (301) 851-2046. For
copies of more detailed information on the information collection,
contact Mrs. Celeste Sickles, APHIS' Information Collection
Coordinator, at (301) 851-2908.
SUPPLEMENTARY INFORMATION:
Title: Plant Protection and Quarantine; Stakeholder/Customer
Satisfaction Survey.
OMB Number: 0579-0360.
Type of Request: Extension of approval of an information
collection.
Abstract: In 2003, the Plant Health Programs (PHP) unit, Plant
Protection and Quarantine, Animal and Plant Health Inspection Service,
obtained from the International Organization for Standardization (ISO,
a nongovernmental, worldwide network of national standards institutes)
certification in the ISO 9001:2000 standard for its permit services.
The ISO 9001:2000 standard specifies the requirements for a quality
management system. To meet the ISO 9001:2000 standard, an organization
must demonstrate its ability to consistently provide a product that
meets customer quality requirements and applicable regulatory
requirements, while aiming to enhance customer satisfaction through
effective application of the system, including processes for continual
improvement of its performance.
In 2009, PHP did not renew its certification in the ISO 9001:2000
standard due to internal agency changes; however, PHP determined that
it wanted to continue to measure the performance of its quality
management system by monitoring information related to customer
perception in relationship to customer requirements. PHP has determined
that the best method for obtaining this information is through the use
of stakeholder/customer satisfaction surveys. PHP will use responses
derived from these surveys to develop new processes and modify existing
procedures to provide customers with the optimal level of service.
The survey is intended to solicit stakeholder and customer feedback
with regard to their satisfaction with the regulatory services of
Permit Services and Pest Permit Evaluations. Responses from the survey
recipients will be voluntary. After the information collection request
is approved by the Office of Management and Budget (OMB), PHP would
allow stakeholders and customers to complete surveys in one of several
ways:
Customers and stakeholders contacting PHP by telephone
will be given the option to complete a brief survey following their
conversation with a staff member.
Customers and stakeholders will have surveys emailed to
them for completion and return by email or facsimile.
[[Page 47592]]
Customers and stakeholders will have survey invitations
containing a link to a short, online survey emailed to them.
Customers and stakeholders who call APHIS toll-free number
(877-770-5990) can select the option to take the survey.
Customers and stakeholders who contact Permit Services by
telephone will have their telephone number captured at the end of the
call. The Interactive Voice Response's automatic call attendant will
randomly select a number. The call attendant will call and greet the
individual, and provide an opportunity for the individual to
participate in the survey.
We are asking OMB to approve our use of these information
collection activities for 3 years.
The purpose of this notice is to solicit comments from the public
(as well as affected agencies) concerning our information collection.
These comments will help us:
(1) Evaluate whether the collection of information is necessary for
the proper performance of the functions of the Agency, including
whether the information will have practical utility;
(2) Evaluate the accuracy of our estimate of the burden of the
collection of information, including the validity of the methodology
and assumptions used;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, through use, as appropriate, of automated,
electronic, mechanical, and other collection technologies; e.g.,
permitting electronic submission of responses.
Estimate of burden: The public reporting burden for this collection
of information is estimated to average 0.16 hours per response.
Respondents: Persons who require a permit.
Estimated annual number of respondents: 500.
Estimated annual number of responses per respondent: 1.
Estimated annual number of responses: 500.
Estimated total annual burden on respondents: 48 hours. (Due to
averaging, the total annual burden hours may not equal the product of
the annual number of responses multiplied by the reporting burden per
response.)
All responses to this notice will be summarized and included in the
request for OMB approval. All comments will also become a matter of
public record.
Done in Washington, DC, this 3rd day of August 2012.
Kevin Shea,
Acting Administrator, Animal and Plant Health Inspection Service.
[FR Doc. 2012-19535 Filed 8-8-12; 8:45 am]
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