[Federal Register Volume 77, Number 161 (Monday, August 20, 2012)]
[Notices]
[Pages 50138-50139]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-20269]
[[Page 50138]]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Submission for OMB Review; Comment Request: Collection of
Customer Service, Demographic, and Smoking/Tobacco Use Information From
the National Cancer Institute's Cancer Information Service (CIS)
Clients (NCI)
SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork
Reduction Act of 1995, the National Cancer Institute (NCI), the
National Institutes of Health (NIH), has submitted to the Office of
Management and Budget (OMB) a request to review and approve the
information collection listed below. This proposed information
collection was previously published in the Federal Register on May 24,
2012 (77 FR 31028) and allowed 60-days for public comment. One public
comment was received on May 24 wondering why that taxpayers' dollars
are being spent on research. An email response was sent on May 25, 2012
that stated the comments will be taken into consideration. The purpose
of this notice is to allow an additional 30 days for public comment.
The National Institutes of Health may not conduct or sponsor, and the
respondent is not required to respond to, an information collection
that has been extended, revised, or implemented on or after October 1,
1995, unless it displays a currently valid OMB control number.
Proposed Collection: Title: Collection of Customer Service,
Demographic, and Smoking/Tobacco Use Information from the National
Cancer Institute's Cancer Information Service (CIS) Clients (NCI). Type
of Information Collection Request: Revision of currently approved
collection 0925-0208. Need and Use of Information Collection: The
National Cancer Institute's Cancer Information Service (CIS) provides
the latest information on cancer, clinical trials, and tobacco
cessation in English and Spanish. Clients are served by calling 1-800-
4-CANCER for cancer information; 1-877-44U-QUIT for smoking cessations
services; using the NCI's LiveHelp, a Web-based chat service; using
NCI's Contact Us page on www.cancer.gov; and using NCI's Facebook page.
CIS currently conducts a brief survey of a sample of telephone and
LiveHelp clients at the end of usual service--a survey that includes
three customer service and twelve demographic questions (age, sex,
race, ethnicity, education, household income, number in household, and
five questions about health care/coverage). Characterizing clients and
how they found out about the CIS is essential to customer service,
program planning, and promotion. The NCI also conducts a survey of
individuals using the CIS's smoking cessation services--a survey that
includes 20 smoking/tobacco use ``intake'' questions that serve as a
needs assessment that addresses smoking history, previous quit
attempts, and motivations to quit smoking. An additional question is
used with callers who want to receive proactive call-back services.
Responses to these questions enable Information Specialists to provide
effective individualized counseling. The NCI's CIS also responds to
cancer-related inquiries to its Facebook page and its Contact Us form
on www.cancer.gov but does not collect customer service or demographic
questions on these access channels. Frequency of Response: Once.
Affected Public: Individuals or households. Type of Respondents: People
with cancer; their relatives and friends; and general public, including
smokers/tobacco users. Annualized estimates for numbers of respondents
and respondent burden are presented in Table 1.
Table 1--Estimate of Annual Burden Hours
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Average time Annual
Type of respondents Survey instrument Number of Frequency of per response burden
respondents responses (minutes/hour) hours
----------------------------------------------------------------------------------------------------------------
Telephone Clients:
Customer Service... 67,400 1 1/60 1,123
Demographic 24,300 1 2/60 810
Questions.
Smoking Cessation ``Quitline''
Clients:
Reactive Service Clients.... Smoking Cessation 4,200 1 5/60 350
``Intake''
Questions.
Demographic 1,300 1 2/60 43
Questions.
Proactive Callback Service Follow-Up.......... 1,000 4 1/60 67
Clients \3\.
LiveHelp Clients:
Demographic 7,800 1 2/60 260
questions.
Email:
Email Intake Form.. 1,000 1 2/60 34
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Total................... ................... .............. .............. .............. 2,687
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Request for Comments: Written comments and/or suggestions from the
public and affected agencies should address one or more of the
following points: (1) Whether the proposed collection of information is
necessary for the proposed performance of the functions of the agency,
including whether the information may have practical utility; (2) The
accuracy of the estimate of the burden of the proposed collection of
information including the validity of the methodology and assumptions
used; (3) Ways to enhance the quality, utility, and clarity of the
information to be collected; and (4) Ways to minimize the burden of the
collection of information on those who are to respond, including the
use of appropriate automated, electronic, mechanical, or other
technological collection techniques or other forms of information
technology.
Direct Comments to OMB: Written comments and/or suggestions
regarding the item(s) contained in this notice, especially regarding
the estimated public burden and associated response time, should be
directed to the Attention: NIH Desk Officer, Office of Management and
Budget, at [email protected] or by fax to 202-395-6974. To
request more information on the proposed project or to obtain a copy of
the data collection plans, contact Mary Anne Bright, Associate
Director, Office of Public Information and Resource Management, Office
of Communications and Education, National Cancer Institute, 6116
Executive Blvd., Room 3023, MSC 8322, Bethesda, MD 20892-8322 or call
[[Page 50139]]
301-594-9048 or email your request, including your address, to:
[email protected].
Comments Due Date: Comments regarding this information collection
are best assured of having their full effect if received within 30 days
of the date of this publication.
Dated: August 10, 2012.
Vivian Horovitch-Kelley,
NCI Project Clearance Liaison, National Institutes of Health.
[FR Doc. 2012-20269 Filed 8-17-12; 8:45 am]
BILLING CODE 4140-01-P