[Federal Register Volume 77, Number 175 (Monday, September 10, 2012)]
[Notices]
[Page 55487]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-22229]


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DEPARTMENT OF HOMELAND SECURITY

U.S. Customs and Border Protection


Agency Information Collection Activities; Voluntary Customer 
Survey

AGENCY: U.S. Customs and Border Protection, Department of Homeland 
Security.

ACTION: 30-Day notice and request for comments; Extension of an 
existing information collection: 1651-0135.

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SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of 
Homeland Security will be submitting the following information 
collection request to the Office of Management and Budget (OMB) for 
review and approval in accordance with the Paperwork Reduction Act: 
Voluntary Customer Survey. This is a proposed extension of an 
information collection that was previously approved. CBP is proposing 
that this information collection be extended with a change to the 
burden hours. This document is published to obtain comments from the 
public and affected agencies. This information collection was 
previously published in the Federal Register (77 FR 36566) on June 19, 
2012, allowing for a 60-day comment period. This notice allows for an 
additional 30 days for public comments. This process is conducted in 
accordance with 5 CFR 1320.10.

DATES: Written comments should be received on or before October 10, 
2012.

ADDRESSES: Interested persons are invited to submit written comments on 
this information collection to the Office of Information and Regulatory 
Affairs, Office of Management and Budget. Comments should be addressed 
to the OMB Desk Officer for U.S. Customs and Border Protection, 
Department of Homeland Security, and sent via electronic mail to [email protected] or faxed to (202) 395-5806.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Tracey Denning, U.S. Customs and Border 
Protection, Regulations and Rulings, Office of International Trade, 799 
9th Street NW., 5th Floor, Washington, DC 20229-1177, at 202-325-0265.

SUPPLEMENTARY INFORMATION: CBP invites the general public and affected 
Federal agencies to submit written comments and suggestions on proposed 
and/or continuing information collection requests pursuant to the 
Paperwork Reduction Act (Pub. L.104-13). Your comments should address 
one of the following four points:
    (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency/
component, including whether the information will have practical 
utility;
    (2) Evaluate the accuracy of the agencies/components estimate of 
the burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collections of information on those 
who are to respond, including the use of appropriate automated, 
electronic, mechanical, or other technological techniques or other 
forms of information.
    Title: Voluntary Customer Survey.
    OMB Number: 1651-0135.
    Abstract: Customs and Border Protection (CBP) plans to conduct a 
customer survey of international travelers seeking entry into the 
United States at the twenty highest volume airports in order to 
determine perceptions of the arrival process at our ports of entry. 
This voluntary customer survey will be conducted using short computer 
or verbal surveys of travelers as they move through entry processing 
areas. Travelers who do not speak English will be given a written 
version of the survey in their language and may submit their responses 
in writing. The survey will include questions about wait times, ease of 
entry processing, and the level of communication, efficiency and 
professionalism of CBP officers. The results and analysis of the survey 
responses will be used to identify actionable items to improve services 
to the traveling public with respect to the entry processes for 
travelers arriving at United States air ports of entry.
    Action: CBP proposes to extend the expiration date of this 
information collection with no change to the burden hours.
    Type of Review: Extension (without change).
    Affected Public: Individuals, Travelers.
    Estimated Number of Respondents: 21,000.
    Estimated Time per Respondent: 5 minutes.
    Estimated Total Annual Burden Hours: 1,743.

    Dated: September 4, 2012.
Tracey Denning,
Agency Clearance Officer, U.S. Customs and Border Protection.
[FR Doc. 2012-22229 Filed 9-7-12; 8:45 am]
BILLING CODE 9111-14-P