[Federal Register Volume 77, Number 175 (Monday, September 10, 2012)]
[Notices]
[Page 55487]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-22229]
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DEPARTMENT OF HOMELAND SECURITY
U.S. Customs and Border Protection
Agency Information Collection Activities; Voluntary Customer
Survey
AGENCY: U.S. Customs and Border Protection, Department of Homeland
Security.
ACTION: 30-Day notice and request for comments; Extension of an
existing information collection: 1651-0135.
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SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of
Homeland Security will be submitting the following information
collection request to the Office of Management and Budget (OMB) for
review and approval in accordance with the Paperwork Reduction Act:
Voluntary Customer Survey. This is a proposed extension of an
information collection that was previously approved. CBP is proposing
that this information collection be extended with a change to the
burden hours. This document is published to obtain comments from the
public and affected agencies. This information collection was
previously published in the Federal Register (77 FR 36566) on June 19,
2012, allowing for a 60-day comment period. This notice allows for an
additional 30 days for public comments. This process is conducted in
accordance with 5 CFR 1320.10.
DATES: Written comments should be received on or before October 10,
2012.
ADDRESSES: Interested persons are invited to submit written comments on
this information collection to the Office of Information and Regulatory
Affairs, Office of Management and Budget. Comments should be addressed
to the OMB Desk Officer for U.S. Customs and Border Protection,
Department of Homeland Security, and sent via electronic mail to [email protected] or faxed to (202) 395-5806.
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Tracey Denning, U.S. Customs and Border
Protection, Regulations and Rulings, Office of International Trade, 799
9th Street NW., 5th Floor, Washington, DC 20229-1177, at 202-325-0265.
SUPPLEMENTARY INFORMATION: CBP invites the general public and affected
Federal agencies to submit written comments and suggestions on proposed
and/or continuing information collection requests pursuant to the
Paperwork Reduction Act (Pub. L.104-13). Your comments should address
one of the following four points:
(1) Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency/
component, including whether the information will have practical
utility;
(2) Evaluate the accuracy of the agencies/components estimate of
the burden of the proposed collection of information, including the
validity of the methodology and assumptions used;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collections of information on those
who are to respond, including the use of appropriate automated,
electronic, mechanical, or other technological techniques or other
forms of information.
Title: Voluntary Customer Survey.
OMB Number: 1651-0135.
Abstract: Customs and Border Protection (CBP) plans to conduct a
customer survey of international travelers seeking entry into the
United States at the twenty highest volume airports in order to
determine perceptions of the arrival process at our ports of entry.
This voluntary customer survey will be conducted using short computer
or verbal surveys of travelers as they move through entry processing
areas. Travelers who do not speak English will be given a written
version of the survey in their language and may submit their responses
in writing. The survey will include questions about wait times, ease of
entry processing, and the level of communication, efficiency and
professionalism of CBP officers. The results and analysis of the survey
responses will be used to identify actionable items to improve services
to the traveling public with respect to the entry processes for
travelers arriving at United States air ports of entry.
Action: CBP proposes to extend the expiration date of this
information collection with no change to the burden hours.
Type of Review: Extension (without change).
Affected Public: Individuals, Travelers.
Estimated Number of Respondents: 21,000.
Estimated Time per Respondent: 5 minutes.
Estimated Total Annual Burden Hours: 1,743.
Dated: September 4, 2012.
Tracey Denning,
Agency Clearance Officer, U.S. Customs and Border Protection.
[FR Doc. 2012-22229 Filed 9-7-12; 8:45 am]
BILLING CODE 9111-14-P