[Federal Register Volume 77, Number 183 (Thursday, September 20, 2012)]
[Notices]
[Pages 58364-58365]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-23239]
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DEPARTMENT OF ENERGY
Energy Information Administration
Agency Information Collection Extension
AGENCY: Energy Information Administration (EIA), Department of Energy.
ACTION: Information collection extension; notice and request for
comments.
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SUMMARY: EIA, pursuant to the Paperwork Reduction Act of 1995, proposes
to extend without changes for three years the Form DOE-887, ``DOE
Customer Surveys'' with the Office of Management and Budget (OMB).
Comments are invited on: (a) Whether the proposed collection of
information is necessary for the proper performance of the functions of
the agency, including whether the information shall have practical
utility; (b) the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) ways to enhance the quality,
utility, and clarity of the information to be collected; and (d) ways
to minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology.
DATES: Comments regarding this proposed information collection must be
received on or before November 19, 2012. If you anticipate difficulty
in submitting comments within that period, contact the person listed in
ADDRESSES as soon as possible.
ADDRESSES: Written comments may be sent to Colleen Blessing, EI-40,
Energy Information Administration, Department of Energy, 1000
Independence Avenue SW., Washington, DC 20585, or by fax at (202) 586-
0114, or by email at [email protected]. Alternatively, Colleen
Blessing may be contacted by telephone at (202) 586-6482.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection instrument and instructions should
be directed to Colleen Blessing at the address listed, above.
SUPPLEMENTARY INFORMATION: This information collection request
contains:
(1) OMB No.: 1901-0302;
(2) Information Collection Request Title: ``DOE Customer Surveys;''
(3) Type of Request: Three-year extension without changes;
[[Page 58365]]
(4) Purpose: The DOE-887, ``DOE Customer Surveys,'' data collection
involves contacting users of The U.S. Department of Energy (DOE)
products or other services, and individuals or businesses in
partnership agreements with DOE. These customers are contacted to
determine their needs and also the methods by which DOE can improve its
products and services to better meet these needs. DOE customer surveys
are conducted by EIA primarily using Web-based questionnaires to
collect the customer feedback data.
Customer information is needed to make DOE products and services
more effective, efficient, and less costly. Data from some customer
surveys may also help develop benchmarks to evaluate DOE customer
service performance.
Both quantitative and qualitative studies are developed by EIA.
Quantitative studies classify and count questionnaire response items
and examine the statistical significance of response types in
attempting to explain what is observed. EIA conducts quantitative
studies in asking questions concerning satisfaction with timeliness,
courtesy, accuracy and other particular aspects of the agency's
operations. Qualitative studies seek to find patterns in the words and
actions of study participants and involve these participants providing
detailed descriptions, in their own words. Examples of qualitative
studies conducted by EIA include a focus group of customers assembled
to discuss a specific set of questions, and a cognitive laboratory
experiment that asks volunteer subjects to describe their opinions
regarding a product or service;
(5) Annual Estimated Number of Respondents: 50,000;
(6) Annual Estimated Number of Total Responses: 50,000;
(7) Annual Estimated Number of Burden Hours: 12,500 hours (50,000
respondents times 1 response per year, times .25 hours per response);
(8) Annual Estimated Reporting and Recordkeeping Cost Burden: There
are not any anticipated reporting or recordkeeping costs for these
surveys;
Statutory Authority: Executive Order 12862 Sec. 1, 58 FR 48257
(Sept. 11, 1993).
Issued in Washington, DC, on September 14, 2012.
Stephanie Brown,
Director, Office of Survey Development and Statistical Integration,
Energy Information Administration.
[FR Doc. 2012-23239 Filed 9-19-12; 8:45 am]
BILLING CODE 6450-01-P