[Federal Register Volume 77, Number 184 (Friday, September 21, 2012)]
[Notices]
[Pages 58584-58585]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-23283]


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DEPARTMENT OF LABOR

Employment and Training Administration

[TA-W-80,374]


Stream Global Services, Inc., AdCenter, Beaverton, OR; Notice of 
a Revised Determination on Reconsideration

    The initial investigation, initiated on August 17, 2011, resulted 
in a negative determination, issued on September 23, 2011, applicable 
to workers and former workers of Stream Global Services, Inc., 
Beaverton, Oregon. The determination was based on the Department's 
finding that the workers' firm did not produce an article, as required 
by the Trade Act of 1974, as amended.
    As required by the Trade Adjustment Assistance Extension Act of 
2011 (the TAAEA), the investigation was reopened for a reconsideration 
investigation to apply the requirements for worker group eligibility 
under chapter 2 of title II of the Trade Act of

[[Page 58585]]

1974, as amended by the TAAEA, to the facts of this petition. This 
investigation resulted in a negative determination, which was issued on 
January 25, 2012.
    Pursuant to 29 CFR 90.18, an application for administrative 
reconsideration was filed on February 22, 2012. On April 27, 2012, the 
Department issued an Affirmative Determination Regarding Application 
for Reconsideration for the workers and former workers of Stream Global 
Services, Inc., Beaverton, Oregon.
    During the administrative reconsideration investigation, the 
Department received additional information that clarified that the 
worker group is Stream Global Services, Inc., AdCenter, Beaverton, 
Oregon (subject firm). The Department also confirmed that the workers' 
firm is engaged in activities related to the supply of call center 
support services, which includes a range of mediums including 
electronic mails, telephone calls, and electronic ``chat'' functions. 
Specifically, the subject worker group includes workers involved in 
employment related to the supply of customer relationship management 
and business process outsourcing services. The subject worker group 
does not include on-site leased workers.
    Based on information provided during the administrative 
reconsideration investigation, the Department determines that the 
worker group eligibility criteria set forth in TAAEA has been met.
    Section 222(a)(1) has been met because a significant number or 
proportion of the workers in such workers' firm have become totally or 
partially separated, or are threatened to become totally or partially 
separated.
    Section 222(a)(2)(B) has been met because the workers' firm has 
shifted to a foreign country the supply of services like or directly 
competitive with the customer relationship management and business 
process outsourcing services supplied by the workers, which contributed 
importantly to worker group separations at Stream Global Services, 
Inc., AdCenter, Beaverton, Oregon.

Conclusion

    After careful review of the additional facts obtained on 
reconsideration, I determine that workers of Stream Global Services, 
Inc., AdCenter, Beaverton, Oregon, who are/were engaged in employment 
related to the supply of call center support services, meet the worker 
group certification criteria under Section 222(a) of the Act, 19 U.S.C. 
2272(a). In accordance with Section 223 of the Act, 19 U.S.C. 2273, I 
make the following certification:

    All workers of Stream Global Services, Inc., AdCenter, 
Beaverton, Oregon, who became totally or partially separated from 
employment on or after August 17, 2010, through two years from the 
date of certification, and all workers in the group threatened with 
total or partial separation from employment on the date of 
certification through two years from the date of certification, are 
eligible to apply for adjustment assistance under Chapter 2 of Title 
II of the Trade Act of 1974, as amended.

    Signed in Washington, DC, this 31st day of August, 2012.
Del Min Amy Chen,
Certifying Officer, Office of Trade Adjustment Assistance.
[FR Doc. 2012-23283 Filed 9-20-12; 8:45 am]
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