[Federal Register Volume 77, Number 195 (Tuesday, October 9, 2012)]
[Notices]
[Pages 61473-61474]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-24750]
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DEPARTMENT OF THE TREASURY
Internal Revenue Service
Proposed Collection; Comment Request for Voluntary Customer
Surveys To Implement E.O. 12862 Coordinated by the Corporate Planning
and Performance Division on Behalf of All IRS Operations Functions
AGENCY: Internal Revenue Service (IRS), Treasury.
ACTION: Notice and request for comments.
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SUMMARY: The Department of the Treasury, as part of its continuing
effort to reduce paperwork and respondent burden, invites the general
public and other Federal agencies to take this opportunity to comment
on proposed and/or continuing information collections, as required by
the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C.
3506(c)(2)(A)). Currently, the IRS is soliciting comments concerning
the Voluntary Customer Surveys To Implement E.O. 12862 Coordinated by
[[Page 61474]]
the Corporate Planning and Performance Division on Behalf of All IRS
Operations Functions.
DATES: Written comments should be received on or before December 10,
2012 to be assured of consideration.
ADDRESSES: Direct all written comments to Yvette Lawrence Internal
Revenue Service, room 6129, 1111 Constitution Avenue NW., Washington,
DC 20224.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the form and instructions should be directed to Elaine
Christophe at Internal Revenue Service, room 6129, 1111 Constitution
Avenue NW., Washington, DC 20224, or at (202) 622-3179, or through the
internet at [email protected].
SUPPLEMENTARY INFORMATION:
Title: Voluntary Customer Surveys To Implement E.O. 12862
Coordinated by the Corporate Planning and Performance Division on
Behalf of All IRS Operations Functions.
OMB Number: 1545-1432.
Abstract: This form is a generic clearance for an undefined number
of customer satisfaction and opinion surveys and focus group interviews
to be conducted over the next three years. Surveys and focus groups
conducted under the generic clearance are used by the Internal Revenue
Service to determine levels of customer satisfaction, as well as
determining issues that contribute to customer burden. This information
will be used to make quality improvements to products and services.
Current Actions: We will be conducting different customer
satisfaction and opinion surveys and focus group interviews during the
next three years than in the past. At the present time, is not
determined what these surveys and focus groups will be.
Type of Review: Revision of a currently approved collection.
Affected Public: Individuals or households, business or other for-
profit organizations, not-for-profit institutions, farms and Federal,
state, local or tribal governments.
Estimated Number of Respondents: 250,000.
Estimated Time per Respondent: 12 minutes.
Estimated Total Annual Burden Hours: 50,000.
The following paragraph applies to all of the collections of
information covered by this notice:
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless the collection of
information displays a valid OMB control number. Books or records
relating to a collection of information must be retained as long as
their contents may become material in the administration of any
internal revenue law. Generally, tax returns and tax return information
are confidential, as required by 26 U.S.C. 6103.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval. All
comments will become a matter of public record. Comments are invited
on: (a) Whether the collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the collection of information; (c)
ways to enhance the quality, utility, and clarity of the information to
be collected; (d) ways to minimize the burden of the collection of
information on respondents, including through the use of automated
collection techniques or other forms of information technology; and (e)
estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information.
Approved: September 25, 2012.
Elaine Christophe,
Tax Analyst.
[FR Doc. 2012-24750 Filed 10-5-12; 8:45 am]
BILLING CODE 4830-01-P