[Federal Register Volume 77, Number 197 (Thursday, October 11, 2012)]
[Notices]
[Pages 61777-61778]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-24965]
-----------------------------------------------------------------------
DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
[Docket No. FR-5603-N-70]
Notice of Submission of Proposed Information Collection to OMB
Generic Customer Satisfaction Surveys
AGENCY: Office of the Chief Information Officer, HUD.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: The proposed information collection requirement described
below has been submitted to the Office of Management and Budget (OMB)
for review, as required by the Paperwork Reduction Act. The Department
is soliciting public comments on the subject proposal.
Executive Order 12862, ``Setting Customer Service Standards''
requires that Federal agencies provide the highest quality service to
our customers by identifying them and determining what they think about
our services. The surveys covered in the request for a generic
clearance will provide HUD a means to gather this data directly from
our customers. HUD will conduct various customer satisfaction surveys
to gather feedback and data directly from our customers to determine
the kind
[[Page 61778]]
and quality of services and products they want and expect to receive.
DATES: Comments Due Date: November 13, 2012.
ADDRESSES: Interested persons are invited to submit comments regarding
this proposal. Comments should refer to the proposal by name and/or OMB
approval Number (2535-0116) and should be sent to: HUD Desk Officer,
Office of Management and Budget, New Executive Office Building,
Washington, DC 20503; fax: 202-395-5806. Email: [email protected] fax: 202-395-5806.
FOR FURTHER INFORMATION CONTACT: Colette Pollard., Reports Management
Officer, QDAM, Department of Housing and Urban Development, 451 Seventh
Street SW., Washington, DC 20410; email Colette Pollard at
[email protected] or telephone (202) 402-3400. This is not a
toll-free number. Copies of available documents submitted to OMB may be
obtained from Ms. Pollard.
SUPPLEMENTARY INFORMATION: This notice informs the public that the
Department of Housing and Urban Development has submitted to OMB a
request for approval of the Information collection described below.
This notice is soliciting comments from members of the public and
affecting agencies concerning the proposed collection of information
to: (1) Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility; (2)
Evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information; (3) Enhance the quality, utility,
and clarity of the information to be collected; and (4) Minimize the
burden of the collection of information on those who are to respond;
including through the use of appropriate automated collection
techniques or other forms of information technology, e.g., permitting
electronic submission of responses.
This notice also lists the following information:
Title of Proposed: Generic Customer Satisfaction Surveys.
OMB Approval Number: 2535-0116.
Form Numbers: None.
Description of the need for the information and proposed use:
Executive Order 12862, ``Setting Customer Service Standards'' requires
that Federal agencies provide the highest quality service to our
customers by identifying them and determining what they think about our
services. The surveys covered in the request for a generic clearance
will provide HUD a means to gather this data directly from our
customers. HUD will conduct various customer satisfaction surveys to
gather feedback and data directly from our customers to determine the
kind and quality of services and products they want and expect to
receive.
----------------------------------------------------------------------------------------------------------------
Number of Annual Hours per
respondents responses x response Burden hours
----------------------------------------------------------------------------------------------------------------
Reporting Burden........................ 10 11724 .. 0.1128 13,229
----------------------------------------------------------------------------------------------------------------
Total estimated burden hours: 13,229
Status: Reinstatement with change of a previously approved
collection.
Authority: Section 3507 of the Paperwork Reduction Act of 1995,
44 U.S.C. 35, as amended.
Dated: October 3, 2012.
Colette Pollard,
Department Reports Management Officer, Office of the Chief Information
Officer.
[FR Doc. 2012-24965 Filed 10-10-12; 8:45 am]
BILLING CODE 4210-67-P