[Federal Register Volume 77, Number 240 (Thursday, December 13, 2012)]
[Notices]
[Pages 74191-74192]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-29989]
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GENERAL SERVICES ADMINISTRATION
[OMB Control No. 3090-0297; Docket No. 2012-0001; Sequence 26]
Information Collection; Proposed Collection; Comment Request;
General Services Administration Acquisition Regulation; Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery (GSA)
AGENCY: General Services Administration (GSA).
ACTION: Notice of a request for comments regarding an existing
information collection.
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SUMMARY: As part of a Federal Government wide effort to streamline the
process to seek feedback from the public on service delivery, the
General Services Administration (GSA) will be submitting a renewal to
the Generic Information Collection Request (Generic ICR): ``Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery'' to OMB for approval under the Paperwork Reduction Act (PRA).
DATES: Submit comments on or before February 11, 2013.
ADDRESSES: Submit comments identified by Information Collection 3090-
0297, Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery, by any of the following methods:
Regulations.gov: http://www.regulations.gov. Submit
comments via the Federal eRulemaking portal by searching for
``Information Collection 3090-0297'', Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery. Select
the link ``Submit a Comment'' that corresponds with ``Information
Collection 3090-0297'', Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery. Follow the
instructions provided at the ``Submit a Comment'' screen. Please
include your name, company name (if any), and ``Information Collection
3090-0297'' on your attached document.
Mail: General Services Administration, Regulatory
Secretariat (MVCB), 1275 First Street NE., Washington, DC 20417. Attn:
Hada Flowers/IC 3090-0297, Generic Clearance.
Instructions: Please submit comments only and cite Information
Collection 3090-0297, Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery, in all correspondence
related to this collection. All comments received will be posted
without change to http://www.regulations.gov, including any personal
and/or business confidential information provided.
FOR FURTHER INFORMATION CONTACT: To request additional information,
please contact General Services Administration, Regulatory Secretariat
Division (MVCB), 1275 First Street NE., Washington, DC 20417; telephone
(202)501-4755.
SUPPLEMENTARY INFORMATION:
[[Page 74192]]
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study. Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
The Digital Government Strategy released by the White House in May
2012 drives agencies to have a more customer-centric focus. Because of
this, GSA anticipates an increase in requests to use this generic
clearance as the plan states that: a customer-centric principle charges
us to do several things: conduct research to understand the customer's
business, needs and desires; ``make content more broadly available and
accessible and present it through multiple channels in a program- and
device-agnostic way; make content more accurate and understandable by
maintaining plain language and content freshness standards; and offer
easy paths for feedback to ensure we continually improve service
delivery. The customer-centric principle holds true whether our
customers are internal (e.g., the civilian and military federal
workforce in both classified and unclassified environments) or external
(e.g., individual citizens, businesses, research organizations, and
state, local, and tribal governments).''
Below we provide GSA's projected average estimates for the next
three years:
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Average Expected Annual Number of activities: 48.
Respondents: 145,534.
Annual Responses: 48,511.
Frequency of Response: 1.
Average minutes per response: 3.82.
Burden hours: 9,314.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Dated: December 5, 2012.
Casey Coleman,
Chief Information Officer.
[FR Doc. 2012-29989 Filed 12-12-12; 8:45 am]
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