[Federal Register Volume 78, Number 18 (Monday, January 28, 2013)]
[Notices]
[Page 5855]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-01707]
-----------------------------------------------------------------------
DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration
Agency Information Collection Activities: Requests for Comments;
Clearance of a New Approval of Information Collection: FAA Customer
Service Surveys
AGENCY: Federal Aviation Administration (FAA), DOT.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA
invites public comments about our intention to request the Office of
Management and Budget (OMB) approval for a new information collection.
The Federal Register Notice with a 60-day comment period soliciting
comments on the following collection of information was published on
August 8, 2012, vol. 77, no. 153, page 47492. This is a new generic
clearance for the purpose of gathering customer satisfaction data
directly from customers for a wide variety of services.
DATES: Written comments should be submitted by February 27, 2013.
FOR FURTHER INFORMATION CONTACT: Kathy DePaepe at (405) 954-9362, or by
email at: Kathy.A.DePaepe@faa.gov.
SUPPLEMENTARY INFORMATION:
OMB Control Number: 2120-XXXX
Title: FAA Customer Service Surveys
Form Numbers: There are no FAA forms associated with this generic
collection.
Type of Review: New generic information collection.
Background: Executive Order 12862 requires that Federal agencies
provide the highest quality service to our customers by identifying
them and determining their opinions on our existing services and
products. The surveys covered in this clearance will provide the FAA
with a means to gather this data directly from our customers. The
information obtained will be used to assist in evaluating service
delivery and processes. The responses will be voluntary and will not
involve information that is required by regulations. There will be no
direct cost to the respondents other than their time. The FAA plans to
provide an electronic means for responding to the majority of the
surveys via the World Wide Web.
Respondents: State and local governments, aviation industry
organizations, and the general public.
Frequency: Information will be collected on occasion.
Estimated Average Burden per Response: An average burden of 15
minutes per response.
Estimated Total Annual Burden: We estimate that FAA will survey
approximately 55,000 respondents annually during the next three years.
Therefore, the estimated total annual burden is 13,750 hours.
ADDRESSES: Interested persons are invited to submit written comments on
the proposed information collection to the Office of Information and
Regulatory Affairs, Office of Management and Budget. Comments should be
addressed to the attention of the Desk Officer, Department of
Transportation/FAA, and sent via electronic mail to oira_submission@omb.eop.gov, or faxed to (202) 395-6974, or mailed to the
Office of Information and Regulatory Affairs, Office of Management and
Budget, Docket Library, Room 10102, 725 17th Street NW., Washington, DC
20503.
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including (a) Whether the proposed
collection of information is necessary for FAA's performance; (b) the
accuracy of the estimated burden; (c) ways for FAA to enhance the
quality, utility and clarity of the information collection; and (d)
ways that the burden could be minimized without reducing the quality of
the collected information. The agency will summarize and/or include
your comments in the request for OMB's clearance of this information
collection.
Issued in Washington, DC on January 22, 2013.
Albert R. Spence,
FAA Assistant Information Collection Clearance Officer, IT Enterprises
Business Services Division, AES-200.
[FR Doc. 2013-01707 Filed 1-25-13; 8:45 am]
BILLING CODE 4910-13-P