[Federal Register Volume 78, Number 77 (Monday, April 22, 2013)]
[Notices]
[Pages 23756-23757]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-09346]
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DEPARTMENT OF DEFENSE
Office of the Secretary
[Docket ID: DoD-2013-OS-0086]
Proposed Collection; Comment Request
AGENCY: Office of the Inspector General, DoD.
ACTION: Notice.
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In compliance with Section 3506(c)(2)(A) of the Paperwork
[[Page 23757]]
Reduction Act of 1995, the Office of the Inspector General, Department
of Defense announces a proposed public information collection and seeks
public comment on the provisions thereof. Comments are invited on: (a)
Whether the proposed collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the proposed information collection;
(c) ways to enhance the quality, utility, and clarity of the
information to be collected; and (d) ways to minimize the burden of the
information collection on respondents, including through the use of
automated collection techniques or other forms of information
technology.
DATES: Consideration will be given to all comments received by June 21,
2013.
ADDRESSES: You may submit comments, identified by docket number and
title, by any of the following methods:
Federal eRulemaking Portal: http://www.regulations.gov.
Follow the instructions for submitting comments.
Mail: Federal Docket Management System Office, 4800 Mark
Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.
Instructions: All submissions received must include the agency
name, docket number and title for this Federal Register document. The
general policy for comments and other submissions from members of the
public is to make these submissions available for public viewing on the
Internet at http://www.regulations.gov as they are received without
change, including any personal identifiers or contact information. Any
associated form(s) for this collection may be located within this same
electronic docket and downloaded for review/testing. Follow the
instructions at http://www.regulations.gov for submitting comments.
Please submit comments on any given form identified by docket number,
form number, and title.
FOR FURTHER INFORMATION CONTACT: To request more information on this
proposed information collection or to obtain a copy of the proposal and
associated collection instruments, please write to the Office of
Communications and Congressional Liaison, Office of Inspector General,
Department of Defense, 4800 Mark Center Drive, Suite 15F26, Alexandria,
VA 22350-1500; ATTN: Bridget Serchak or call 703-604-2028.
Title; Associated Form; and OMB Number: DoDIG Generic Survey
Collection; OMB Control Number 0704-TBD.
Needs and Uses: The information collection requirement is necessary
to obtain customer satisfaction metrics from users of the
organization's Web site, www.dodig.mil and those engaged by public
affairs and social media initiatives. This collection is necessary for
DoD IG's compliance with OMB Digital Strategy Milestone 8.2 and will
enable the organization to make data-driven decisions on service
performance and increase customer satisfaction.
Affected Public: Individuals and Households.
Annual Burden Hours: 1000.
Number of Respondents: 6000.
Responses per Respondent: 1.
Average Burden per Response: 10 minutes.
Frequency: On occasion.
SUPPLEMENTARY INFORMATION:
Summary of Information Collection
Respondents will be users of the Web site www.dodig.mil and/or
audiences of public affairs and social media outreach. Data collections
will be in the form of brief online surveys querying on customer
satisfaction regarding outreach efforts. The surveys will examine the
overall customer experience, perceived ability to obtain the desired or
needed information or service, likelihood of continued use, likelihood
of recommending use to others, and other open-ended qualitative
feedback. The surveys will be voluntary and users must actively choose
to participate. No personally identifiable information (PII) or
confidential information will be collected. DoDIG will conduct two
surveys per year, for a total of six surveys over the three-year period
of the generic clearance. The topics of surveys that will be conducted
include:
Web site Feedback--Online surveys assessing user
experience for www.dodig.mil. Questions will focus on data required to
collect by the White House Digital Strategy Requirements.
Social Media Outreach--Querying users on social media
preferences in order to improve outreach using these platforms.
Report Dissemination--Studying the means by which users
find and would prefer to find DoDIG reports.
Customer Perception of Organizational Identity--Examining
how the customer perceives DoD IG and their awareness of its activities
and contributions.
The conclusions drawn from these data collections will be essential
for gauging effectiveness of communication efforts and improving
customer satisfaction.
Dated: April 12, 2013.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2013-09346 Filed 4-19-13; 8:45 am]
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