[Federal Register Volume 78, Number 119 (Thursday, June 20, 2013)]
[Notices]
[Pages 37278-37279]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-14688]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0782]
Proposed Information Collection (Veterans Benefits Administration
(VBA) Voice of the Veteran (VOV) Pilot Surveys) Activity: Comment
Request
AGENCY: Veterans Benefits Administration, Department of Veterans
Affairs.
ACTION: Notice.
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SUMMARY: The Veterans Benefits Administration (VBA), Department of
Veterans Affairs (VA), is announcing an opportunity for public comment
on the proposed collection of certain information by the agency. Under
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are
required to publish notice in the Federal Register concerning each
proposed collection of information, including each proposed revised
collection, and allow 60 days for public comment in response to the
notice. This notice solicits comments information needed to determine
beneficiary satisfaction with benefit application and servicing
processes for the VBA Compensation Service (CS), Pension Service (P&F),
Education (EDU) Service, Loan Guaranty (LGY) Service and Vocational
Rehabilitation and Employment (VR&E) Service.
DATES: Written comments and recommendations on the proposed collection
of information should be received on or before August 19, 2013.
ADDRESSES: Submit written comments on the collection of information
through the Federal Docket Management System (FDMS) at
www.Regulations.gov or to Nancy J. Kessinger, Veterans Benefits
Administration (20M35), Department of Veterans Affairs, 810 Vermont
Avenue NW., Washington, DC 20420 or email [email protected].
Please refer to ``OMB Control No. 2900-0782'' in any correspondence.
During the comment period, comments may be viewed online through FDMS.
FOR FURTHER INFORMATION CONTACT: Nancy J. Kessinger at (202) 632-8924
or Fax (202) 632-8925.
SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44
U.S.C. 3501-3521), Federal agencies must obtain approval from the
Office of Management and Budget (OMB) for each collection of
information they conduct or sponsor. This request for comment is being
made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, VBA
invites comments on: (1) Whether the proposed collection of information
is necessary for the proper performance of VBA's functions, including
whether the information will have practical utility; (2) the accuracy
of VBA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Titles
a. Enrollment Satisfaction, Compensation and Pension
b. Enrollment Satisfaction, Education
c. Servicing Satisfaction, Education
d. Enrollment Satisfaction, Loan Guarantee Service
e. Servicing Satisfaction, Pension
f. Servicing Satisfaction, Specially Adapted Housing
g. Enrollment Satisfaction, Vocational Rehabilitation and Employment
h. Escaped Beneficiary Vocational Rehabilitation and Employment
i. Servicing Satisfaction, Vocational Rehabilitation and Employment
j. Enrollment Satisfaction, Compensation and Pension
k. Servicing Satisfaction, Compensation
l. Enrollment Satisfaction, Education
m. Servicing Satisfaction, Education
n. Enrollment Satisfaction, Loan Guarantee Service
o. Servicing Satisfaction, Pension
p. Servicing Satisfaction, Special Adapted Housing
q. Enrollment Satisfaction, Vocational Rehabilitation and Employment
r. Non-Participant, Vocational Rehabilitation and Employment
s. Servicing Satisfaction, Vocational Rehabilitation and Employment
OMB Control Number: 2900-0782.
Type of Review: Revision of a currently approved collection.
Abstract: In 2008, VBA recognized a need to develop and design an
integrated, comprehensive Voice of the Veteran (VOV) measurement
program for their lines of business: Compensation Service, Pension
Service, Education Service, Loan Guaranty Service and Vocational
Rehabilitation and Employment Service. This continuous measurement
program will help VBA understand what is important to Veterans relative
to VBA services and
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will provide VA/VBA leadership with actionable and timely Veteran
feedback on how VBA is performing against those metrics. Insights will
help identify opportunities for improvement and measure the impact of
improvement initiatives. This information collection request is for a
tracking study for the VOV program. The results of the tracking study
will allow VBA to measure the effectiveness of new initiatives and
changes in the processes identified within the VOV Tracking Study.
Further, the volumes for each survey-type have been increased in order
to provide regional offices with a statistically valid sample size, as
approved and reviewed by VBA Leadership and statistician.
Affected Public: Individuals and Households.
Estimated Annual Burden: 32,950 hours.
Estimated Average Burden per Respondent: 15 minutes.
Frequency of Response: One time.
Total Estimated Number of Respondents: 130,800.
Dated: June 17, 2013.
By direction of the Secretary.
Crystal Rennie,
VA Clearance Officer, U.S. Department of Veterans Affairs.
[FR Doc. 2013-14688 Filed 6-19-13; 8:45 am]
BILLING CODE 8320-01-P