[Federal Register Volume 78, Number 124 (Thursday, June 27, 2013)]
[Notices]
[Pages 38809-38810]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-15374]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0571]
Agency Information Collection (NCA Customer Satisfaction Surveys
(Headstone/Marker)) Activity Under OMB Review
AGENCY: National Cemetery Administration, Department of Veterans
Affairs.
ACTION: Notice.
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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995
(44 U.S.C. 3501-3521), this notice announces that the National Cemetery
Administration, Department of Veterans Affairs, will submit the
collection of information abstracted below to the Office of Management
and Budget (OMB) for review and comment. The PRA submission describes
the nature of the information collection and its expected cost and
burden; it includes the actual data collection instrument.
DATES: Comments must be submitted on or before July 29, 2013.
ADDRESSES: Submit written comments on the collection of information
through www.Regulations.gov; or to VA's OMB Desk Officer, OMB Human
Resources and Housing Branch, New Executive Office Building, Room
10235, Washington, DC 20503 (202) 395-7316. Please refer to ``OMB
Control No. 2900-0571'' in any correspondence.
FOR FURTHER INFORMATION CONTACT: Crystal Rennie, Enterprise Records
Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue
NW., Washington, DC 20420, (202) 632-7492, fax (202) 632-7583 or email
[email protected]. Please refer to ``OMB Control No. 2900-0571.''
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for NCA, and IG Customer Satisfaction
Surveys.
OMB Control Number: 2900-0571.
Type of Review: Revision of a currently approved collection.
Abstract: Executive Order 12862, Setting Customer Service
Standards, requires Federal agencies and Departments to identify and
survey its customers to determine the kind and quality of services they
want and their level of satisfaction with existing service. VA will use
the data collected to maintain ongoing measures of performance and to
determine how well customer service standards are met.
An agency may not conduct or sponsor, and a person is not required
to respond to a collection of information unless it displays a
currently valid OMB control number. The Federal Register
[[Page 38810]]
Notice with a 60-day comment period soliciting comments on this
collection of information was published on April 8, 2013, at pages
21008-21009.
Affected Public: Individuals or households.
Estimated Annual Burden: 23,158.
Estimated Average Burden per Respondent: 5 minutes to 3 hours.
Number of Respondents: 51,650.
Frequency of Response: Annually.
Dated: June 21, 2013.
By direction of the Secretary.
Crystal Rennie,
VA Clearance Officer, U.S. Department of Veterans Affairs.
[FR Doc. 2013-15374 Filed 6-26-13; 8:45 am]
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