[Federal Register Volume 78, Number 124 (Thursday, June 27, 2013)]
[Notices]
[Pages 38809-38810]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-15374]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0571]


Agency Information Collection (NCA Customer Satisfaction Surveys 
(Headstone/Marker)) Activity Under OMB Review

AGENCY: National Cemetery Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-3521), this notice announces that the National Cemetery 
Administration, Department of Veterans Affairs, will submit the 
collection of information abstracted below to the Office of Management 
and Budget (OMB) for review and comment. The PRA submission describes 
the nature of the information collection and its expected cost and 
burden; it includes the actual data collection instrument.

DATES: Comments must be submitted on or before July 29, 2013.

ADDRESSES: Submit written comments on the collection of information 
through www.Regulations.gov; or to VA's OMB Desk Officer, OMB Human 
Resources and Housing Branch, New Executive Office Building, Room 
10235, Washington, DC 20503 (202) 395-7316. Please refer to ``OMB 
Control No. 2900-0571'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Crystal Rennie, Enterprise Records 
Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue 
NW., Washington, DC 20420, (202) 632-7492, fax (202) 632-7583 or email 
[email protected]. Please refer to ``OMB Control No. 2900-0571.''

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for NCA, and IG Customer Satisfaction 
Surveys.
    OMB Control Number: 2900-0571.
    Type of Review: Revision of a currently approved collection.
    Abstract: Executive Order 12862, Setting Customer Service 
Standards, requires Federal agencies and Departments to identify and 
survey its customers to determine the kind and quality of services they 
want and their level of satisfaction with existing service. VA will use 
the data collected to maintain ongoing measures of performance and to 
determine how well customer service standards are met.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register

[[Page 38810]]

Notice with a 60-day comment period soliciting comments on this 
collection of information was published on April 8, 2013, at pages 
21008-21009.
    Affected Public: Individuals or households.
    Estimated Annual Burden: 23,158.
    Estimated Average Burden per Respondent: 5 minutes to 3 hours.
    Number of Respondents: 51,650.
    Frequency of Response: Annually.

    Dated: June 21, 2013.

By direction of the Secretary.
Crystal Rennie,
VA Clearance Officer, U.S. Department of Veterans Affairs.
[FR Doc. 2013-15374 Filed 6-26-13; 8:45 am]
BILLING CODE 8320-01-P