[Federal Register Volume 78, Number 173 (Friday, September 6, 2013)]
[Notices]
[Pages 54956-54957]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-21699]
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DEPARTMENT OF VETERANS AFFAIRS Code 8320-01
[OMB Control No. 2900-NEW]
Proposed Information Collection (Board of Veterans' Appeals Voice
of the Veteran Appellant Surveys) Activity: Comment Request
AGENCY: Board of Veterans Affairs, Department of Veterans Affairs.
ACTION: Notice.
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SUMMARY: The Board of Veterans Affairs (BVA), Department of Veterans
Affairs (VA), is announcing an opportunity for public comment on the
proposed collection of certain information by the agency. Under the
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to
publish notice in the Federal Register concerning each proposed
collection of information, including each new collection, and allow 60
days for public comment in response to the notice. This notice solicits
comments information needed to enable the Board to gauge the
effectiveness of the Board's process delivering information and
assistance to Veterans, as well as assess Veterans' overall level of
satisfaction with the Board experience. In addition, the data will be
used by the Board to make potential improvements to the Board's
operational processes and service delivery, which in turn, will enable
the Board to serve Veterans in the most efficient and effective way
possible.
DATES: Written comments and recommendations on the proposed collection
of information should be received on or before November 5, 2013.
ADDRESSES: Submit written comments on the collection of information
through the Federal Docket Management System (FDMS) at
www.Regulations.gov or to Sue Hamlin, BVA, (01C2), Department of
Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420 or email
[email protected]. Please refer to ``OMB Control No. 2900-NEW Board of
Veterans' Appeals Voice of the Veteran Appellant Surveys'' in any
correspondence. During the comment period, comments may be viewed
online through FDMS.
FOR FURTHER INFORMATION CONTACT: Sue Hamlin at (202) 632-5100.
[[Page 54957]]
SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44
U.S.C. 3501-3521), Federal agencies must obtain approval from the
Office of Management and Budget (OMB) for each collection of
information they conduct or sponsor. This request for comment is being
made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, VBA
invites comments on: (1) Whether the proposed collection of information
is necessary for the proper performance of VBA's functions, including
whether the information will have practical utility; (2) the accuracy
of VBA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Title: Board of Veterans' Appeals Voice of the Veteran Appellant
Surveys.
OMB Control Number: 2900-NEW, Board of Veterans' Appeals Voice of
the Veteran Appellant Surveys.
Type of Review: New collection.
Abstract: Currently, the Board collects customer satisfaction on a
very limited basis. Surveys are distributed after the hearing is
conducted relying on respondents to mail in the postcard. The survey
card only measures the appellant's satisfaction with the hearing
process and response rates are low. The Board will benefit from
obtaining direct feedback from Veterans regarding their experience with
the Board with either the hearing or non-hearing experience.
Specifically, the Veterans' feedback will provide the Board three key
benefits: (1) Identify what is most important to Veterans in
determining their satisfaction with both the hearing and non-hearing
process; (2) determine what to do to improve experience; and (3) serve
to guide training and/or operational activities aimed at enhancing the
quality of service provided to Veterans.
Affected Public: Individuals or Households.
Estimated Annual Burden: 32,988.
Estimated Average Burden per Respondent: 8.5 minutes.
Frequency of Response: Quarterly.
Estimated Number of Respondents: 117,816.
Dated: September 3, 2013.
By direction of the Secretary:
Crystal Rennie,
VA Clearance Officer, U.S. Department of Veterans Affairs.
[FR Doc. 2013-21699 Filed 9-5-13; 8:45 am]
BILLING CODE 8320-01-P