[Federal Register Volume 78, Number 179 (Monday, September 16, 2013)]
[Notices]
[Pages 57001-57002]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-22372]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0761]


Proposed Collection of Information; Comment Request

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: The Veterans Health Administration (VHA), Department of 
Veterans Affairs (VA), is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the

[[Page 57002]]

Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each proposed revised collection, 
and allow 60 days for public comment in response to the notice. This 
notice solicits comments on the correspondence survey that will allow 
Veterans an opportunity to provide anonymous feedback on how well the 
HEC addressed their letter. HEC will use this feedback to improve the 
correspondence processes. The goal of the Customer Modality Survey is 
to implement a survey process that allows the organization to be 
proactive in caring for Veterans prior to them receiving services.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before November 15, 2013.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov; 
or to Cynthia Harvey-Pryor, Veterans Health Administration (10B4), 
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC 
20420; or email: [email protected]. Please refer to ``OMB 
Control No. 2900-0761'' in any correspondence. During the comment 
period, comments may be viewed online through the FDMS.

FOR FURTHER INFORMATION CONTACT: Cynthia Harvey-Pryor at (202) 461-5870 
or fax (202) 495-5397.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44 
U.S.C. 3501--3521), Federal agencies must obtain approval from the 
Office of Management and Budget (OMB) for each collection of 
information they conduct or sponsor. This request for comment is being 
made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VHA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VHA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VHA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Titles: Health Eligibility Center (HEC) Correspondence Satisfaction 
Letter and Customer Modality Survey
    a. Customer Modality Administrative Survey, VA Form 10-0151.
    b. VA Form Letter 10-491 & HEC Online Survey, 10-211007.
    OMB Control Number: 2900-0761
    Type of Review: Revision of a currently approved collection.
    Abstract: The HEC goal is to respond to Veterans correspondence, 
addressing their concerns in a concise and understandable manner. The 
correspondence survey will allow Veterans an opportunity to provide 
anonymous feedback on how well the HEC addressed their letter. The 
Customer Modality Survey is to implement a survey process that allows 
the organization to be proactive in caring for Veterans prior to them 
receiving services.
    Affected Public: Individuals or households.
    Estimated Annual Burden:
    a. VA Form 10-0151--11,551 burden hours.
    b. VA Form Letter 10-491 & HEC Online Survey 10-211007--83,677 
burden hours.
    Estimated Average Burden Per Respondent:
    a. VA Form 10-0151--4.2 minutes.
    b. VA Form Letter 10-491 & HEC Online Survey 10-211007--23 minutes.
    Frequency of Response:
    a. VA Form 10-0151--1.53 annual.
    b. VA Form Letter 10-491 & HEC Online Survey 10-211007--1.9 annual.
    Estimated Number of Respondents:
    a. VA Form 10-0151--107,851.
    b. VA Form Letter 10-491 & HEC Online Survey 10-211007--114,889
    Total Annual Responses:
    a. VA Form 10-0151--165,012.
    b. VA Form Letter 10-491 & HEC Online Survey 10-211007--218,289.

    Dated: September 10, 2013.
    By direction of the Secretary.
Crystal Rennie,
Department Clearance Officer, U.S. Department of Veterans Affairs.
[FR Doc. 2013-22372 Filed 9-13-13; 8:45 am]
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