[Federal Register Volume 78, Number 215 (Wednesday, November 6, 2013)]
[Notices]
[Pages 66750-66751]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-26610]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Proposed Collection; 60-Day Comment Request; Customer and Other
Partners Satisfaction Surveys
Summary: In compliance with the requirement of Section
3506(c)(2)(A) of the Paperwork Reduction Act of 1995 for the
opportunity for public comment on the proposed data collection
projects, the National Institutes of Health Clinical Center (CC) will
publish periodic summaries of proposed projects to be submitted to the
Office of Management and Budget (OMB) for review and approval.
Written comments and/or suggestions from the public and affected
agencies are invited to address one or more of the following points:
(1) Whether the proposed collection of information is necessary for the
proper performance of the function of the agency, including whether the
information will have practical utility; (2) The accuracy of the
agency's estimate of the burden of the proposed collection of
information, including the validity of the methodology and assumptions
used; (3) The quality, utility, and clarity of the information to be
collected; and (4) Whether the proposed collection minimizes the burden
of the collection of information on those who are to respond, including
the use of appropriate automated, electronic, mechanical, or other
technological collection techniques or other forms of information
technology.
To Submit Comments and for Further Information: To obtain a copy of
the data collection plans and instruments, submit comments in writing,
or request more information on the proposed project, contact: Dr. David
K. Henderson, Deputy Director for Clinical Care, National Institutes of
Health Clinical Center, 10 Center Drive, Bldg. 10, Rm. 6-1480,
Bethesda, MD 20892 or call non-toll-free number (301) 496-3515 or email
your request, including your address to: [email protected]. Formal requests
for additional plans and instruments must be requested in writing.
Comment Due Date: Comments regarding this information collection
are best assured of having their full effect if received within 60 days
of the date of this publication.
Proposed Collection: Title: Generic Clearance for Surveys of
Customers and Other Partners, 0925-0458, Expiration Date 12/31/2013,
Type of Submission: Extension, National Institutes of Health Clinical
Center (CC), National Institutes of Health (NIH).
Need and Use of Information Collection: The information collected
in these surveys will be used by Clinical Center personnel: (1) To
evaluate the perceptions of various Clinical Center customers and other
partners of Clinical Center services; (2) to assist with the design of
modifications of these services, based on customer input; (3) to
develop new services, based on customer need; (4) to evaluate the
perceptions of various Clinical Center customers and other partners of
implemented service modifications, and (5) for hospital accreditation.
These surveys are voluntary and necessary for the proper performance of
Clinical Center functions and will almost certainly lead to quality
improvement activities that will enhance and/or streamline the Clinical
Center's operations. The major mechanisms by which the Clinical Center
will request customer input is through surveys and focus groups. The
surveys will be tailored specifically to each class of customer and to
that class of customer's needs. Surveys will either be collected as
written documents, as faxed documents, mailed electronically or
collected via the web or by telephone from customers. Information
gathered from these surveys of Clinical Center customers and other
partners will be presented to, and used directly by, Clinical Center
management to enhance the services and operations of our organization.
OMB approval is requested for 3 years. There are no costs to
respondents other than their time. The total estimated annualized
burden hours are 4,900.
FY 2014
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Number of Average time
Type of respondent Number of responses per per response Total annual
respondents respondent (in hours) hour burden
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Clinical Center Patients.................... 5000 1 30/60 2500
Family Members of Patients.................. 2000 1 30/60 1000
Visitors to the Clinical Center............. 500 1 10/60 84
NIH Intramural Collaborators................ 2000 1 10/60 334
Vendors and Collaborating Commercial 500 1 20/60 167
Enterprises................................
Professionals and Organizations Referring 2000 1 20/60 667
Patients...................................
Regulators.................................. 30 1 20/60 10
Volunteers.................................. 275 1 30/60 138
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FY 2015
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Number of Average time
Type of respondent Number of responses per per response Total annual
respondents respondent (in hours) hour burden
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Clinical Center Patients.................... 5000 1 30/60 2500
Family Members of Patients.................. 2000 1 30/60 1000
Visitors to the Clinical Center............. 500 1 10/60 84
NIH Intramural Collaborators................ 2000 1 10/60 334
Vendors and Collaborating Commercial 500 1 20/60 167
Enterprises................................
Professionals and Organizations Referring 2000 1 20/60 667
Patients...................................
Regulators.................................. 30 1 20/60 10
[[Page 66751]]
Volunteers.................................. 275 1 30/60 138
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FY 2016
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Number of Average time
Type of respondent Number of responses per per response Total annual
respondents respondent (in hours) hour burden
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Clinical Center Patients.................... 5000 1 30/60 2500
Family Members of Patients.................. 2000 1 30/60 1000
Visitors to the Clinical Center............. 500 1 10/60 84
NIH Intramural Collaborators................ 2000 1 10/60 334
Vendors and Collaborating Commercial 500 1 20/60 167
Enterprises................................
Professionals and Organizations Referring 2000 1 20/60 667
Patients...................................
Regulators.................................. 30 1 20/60 10
Volunteers.................................. 275 1 30/60 138
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Dated: October 28. 2013.
David K. Henderson,
Deputy Director for Clinical Care, CC, National Institutes of Health.
[FR Doc. 2013-26610 Filed 11-5-13; 8:45 am]
BILLING CODE 4140-01-P