[Federal Register Volume 78, Number 231 (Monday, December 2, 2013)]
[Notices]
[Page 72153]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-28811]
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DEPARTMENT OF THE TREASURY
Internal Revenue Service
Proposed Collection; Comment Request for Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: Internal Revenue Service (IRS), Treasury.
ACTION: Notice and request for comments.
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SUMMARY: The Department of the Treasury, as part of its continuing
effort to reduce paperwork and respondent burden, invites the general
public and other Federal agencies to take this opportunity to comment
on proposed and/or continuing information collections, as required by
the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C.
3506(c)(2)(A)). Currently, the IRS is soliciting comments concerning
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery.
DATES: Written comments should be received on or before January 31,
2014 to be assured of consideration.
ADDRESSES: Direct all written comments to Yvette Lawrence, Internal
Revenue Service, room 6129, 1111 Constitution Avenue NW., Washington,
DC 20224.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the form and instructions should be directed to Katherine
Dean, at Internal Revenue Service, room 6242, 1111 Constitution Avenue
NW., Washington, DC 20224, or through the internet at
[email protected].
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 1545-2208.
Abstract: Executive Order 12862 directs Federal agencies to provide
service to the public that matches or exceeds the best service
available in the private sector. In order to work continuously to
ensure that our programs are effective and meet our customers' needs,
The Internal Revenue Service (hereafter ``the Agency'') seeks to obtain
OMB approval of a generic clearance to collect qualitative feedback on
our service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study.
Current Actions: We will be conducting different opinion surveys,
focus group sessions, think-aloud interviews, and usability studies
regarding cognitive research surrounding forms submission or IRS
system/product development.
Type of Review: Revision of a currently approved collection.
Affected Public: Individuals and businesses or other for-profit
organizations.
Estimated Number of Respondents: 150,000.
Estimated Time per Respondent: 60 minutes.
Estimated Total Annual Burden Hours: 150,000.
The following paragraph applies to all of the collections of
information covered by this notice:
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless the collection of
information displays a valid OMB control number.
Books or records relating to a collection of information must be
retained as long as their contents may become material in the
administration of any internal revenue law. Generally, tax returns and
tax return information are confidential, as required by 26 U.S.C. 6103.
Request For Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval. All
comments will become a matter of public record. Comments are invited
on: (a) Whether the collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the collection of information; (c)
ways to enhance the quality, utility, and clarity of the information to
be collected; (d) ways to minimize the burden of the collection of
information on respondents, including through the use of automated
collection techniques or other forms of information technology; and (e)
estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information.
Approved: October 30, 2013.
Yvette Lawrence,
IRS Reports Clearance Officer.
[FR Doc. 2013-28811 Filed 11-29-13; 8:45 am]
BILLING CODE 4830-01-P