[Federal Register Volume 78, Number 236 (Monday, December 9, 2013)]
[Notices]
[Pages 73871-73872]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-29256]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2013-0049; OMB No. 1660-0102]
Agency Information Collection Activities: Proposed Collection;
Comment Request; Federal Emergency Management Agency Housing Inspection
Services Customer Satisfaction Survey
AGENCY: Federal Emergency Management Agency, DHS.
ACTION: Notice.
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SUMMARY: The Federal Emergency Management Agency, as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public and other Federal agencies to take this opportunity
to comment on a revision of a currently approved information
collection. In accordance with the Paperwork Reduction Act of 1995,
this notice seeks comments concerning the housing inspection services
customer satisfaction survey.
DATES: Comments must be submitted on or before February 7, 2014.
ADDRESSES: To avoid duplicate submissions to the docket, please use
only one of the following means to submit comments:
(1) Online. Submit comments at www.regulations.gov under Docket ID
FEMA-2013-0049. Follow the instructions for submitting comments.
(2) Mail. Submit written comments to Docket Manager, Office of
Chief Counsel, DHS/FEMA, 500 C Street SW., 8NE, Washington, DC 20472-
3100.
(3) Facsimile. Submit comments to (703) 483-2999.
All submissions received must include the agency name and Docket
ID. Regardless of the method used for submitting comments or material,
all submissions will be posted, without change, to the Federal
eRulemaking Portal at http://www.regulations.gov, and will include any
personal information you provide. Therefore, submitting this
information makes it public. You may wish to read the Privacy Act
notice that is available via the link in the footer of
www.regulations.gov.
FOR FURTHER INFORMATION CONTACT: Dawson Riggleman, Contracting
Officer's Representative, FEMA Contract Management and Housing
Inspection Services, 540-686-3810. You may contact the Records
Management Division for copies of the proposed collection of
information at facsimile number (202) 646-3347 or email address: [email protected].
SUPPLEMENTARY INFORMATION: Executive Order 12862, Setting Customer
Service Standards, signed on 9/11/1993 requires all executive
departments and agencies that provide significant services directly to
the public to provide those services in a manner that seeks to meet the
customer service standard established by E.O. 12862 and to take the
following actions: (1) Identify the customers who are, or should be
served by the agency; (2) survey customers to determine the kind and
quality of services requested and their level of satisfaction with
existing services; (3) post service standards and measure results
against standards; (4) benchmark customer service performance against
the best in business; (5) survey front-line employees on barriers and
ideas for, matching the best in business; (6) provide customers with
choices in both the sources of service and the means of delivery; (7)
make information, services, and complaint systems easily accessible;
and (8) provide means to address customer complaints. In compliance
with the FEMA Housing Inspection Services, contract inspectors meet
with
[[Page 73872]]
disaster assistance applicants in Federally declared disasters areas to
assess dwelling damage. This survey will collect responses to questions
about different aspects of the housing inspection process such as the
time commitment for the inspection, how the respondent felt about the
inspection procedure, and the overall level of satisfaction with the
inspection process.
Collection of Information
Title: Federal Emergency Management Agency Housing Inspection
Services Customer Satisfaction Survey.
Type of Information Collection: Revision of a currently approved
information collection.
FEMA Forms: 007-0-1 and FEMA Form 007-0-1S.
Abstract: Federal Emergency Management Agency Housing Inspection
Services Customer Satisfaction Survey, FEMA Form 007-0-1 and 007-0-1S
are used to survey individuals who have contacted FEMA for disaster
assistance. FEMA Inspection Services Managers and Task Monitors use the
survey results to measure disaster inspector customer service and make
improvements to disaster services that increase customer satisfaction
and inspection program effectiveness. The information is shared with
Regional staff specific to the Federal declaration for which the survey
is conducted to further assist in enhancing customer service to those
affected by disasters and other incidents that result in a declaration.
Affected Public: Individuals and Households.
Number of Respondents: 9,441.
Number of Responses: 9,441.
Estimated Total Annual Burden Hours: 2,360.
Estimated Cost: There are no recordkeeping, capital, start-up or
maintenance costs associated with this information collection.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Dated: November 25, 2013.
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2013-29256 Filed 12-6-13; 8:45 am]
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