[Federal Register Volume 79, Number 10 (Wednesday, January 15, 2014)]
[Notices]
[Page 2754]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-00587]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0761]


Agency Information Collection (Health Eligibility Center (HEC) 
Activities Under OMB Review

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-3521), this notice announces that the Veterans Health 
Administration (VHA), Department of Veterans Affairs, will submit the 
collection of information abstracted below to the Office of Management 
and Budget (OMB) for review and comment. The PRA submission describes 
the nature of the information collection and its expected cost and 
burden and includes the actual data collection instrument.

DATES: Comments must be submitted on or before February 14, 2014.

ADDRESSES: Submit written comments on the collection of information 
through www.Regulations.gov or to Office of Information and Regulatory 
Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725 
17th St. NW., Washington, DC 20503 or sent through electronic mail to 
[email protected]. Please refer to ``OMB Control No. 2900-
0761'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Crystal Rennie, Enterprise Records 
Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue 
NW., Washington, DC 20420, (202) 632-7492 or email 
[email protected]. Please refer to ``OMB Control No. 2900-0761.''

SUPPLEMENTARY INFORMATION: 
    Titles:
    a. Health Eligibility Center (HEC) Correspondence Satisfaction 
Letter, FL 10-491.
    b. Customer Modality Satisfaction Survey, VA Form 10-0151.
    OMB Control Number: 2900-0761.
    Type of Review: Revision of a currently approved collection
    Abstract: The HEC goal is to respond to Veterans correspondence, 
addressing their concerns in a concise and understandable manner. The 
correspondence letter will allow Veterans an opportunity to provide 
anonymous feedback on how well the HEC addressed their concerns. HEC 
will use Veterans feedback to improve the correspondence process. The 
Customer Modality Survey will be used to focus on how VA employees 
assess the needs of Veterans and outline internal processes to improve 
services prior to Veterans receiving care such as preregistration 
support and claim processing.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published on September 16, 2013, at pages 57001-57002.
    Affected Public: Individuals and households.
    Estimated Annual Burden:
     a. VA FL 10-0151--11,551 hours.
     b. VA Form 10-491--83,677 hours.
    Estimated Average Burden per Respondent:
     a. VA FL 10-0151--4.2 minutes.
     b. VA Form 10-491--23 minutes.
    Frequency of Response:
     a. VA FL 10-0151--1.53 annual.
     b. VA Form 10-491--1.9 annual.
    Estimated Number of Respondents:
     a. VA FL 10-0151--107,851.
     b. VA Form 10-491--114,889.
    Total Annual Responses:
     a. VA FL 10-0151-165,012.
     b. VA Form 10-491--218,289.

    Dated: January 10, 2014.

    By direction of the Secretary.
Crystal Rennie,
VA Clearance Officer, Department of Veterans Affairs.
[FR Doc. 2014-00587 Filed 1-14-14; 8:45 am]
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