[Federal Register Volume 79, Number 12 (Friday, January 17, 2014)]
[Notices]
[Pages 3182-3183]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-00839]
=======================================================================
-----------------------------------------------------------------------
DEPARTMENT OF DEFENSE
Office of the Secretary
[Docket ID: DoD-2014-HA-0007]
Proposed Collection; Comment Request
AGENCY: Office of the Assistant Secretary of Defense for Health
Affairs, DoD.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: In compliance with Section 3506(c)(2)(A) of the Paperwork
Reduction Act of 1995, the Office of the Assistant Secretary of Defense
for Health Affairs, DoD announces a proposed public information
collection and seeks public comment on the provisions thereof. Comments
are invited on: Whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; the
accuracy of the agency's estimate of the burden of the
[[Page 3183]]
proposed information collection; ways to enhance the quality, utility,
and clarity of the information to be collected; and ways to minimize
the burden of the information collection on respondents, including
through the use of automated collection techniques or other forms of
information technology.
DATES: Consideration will be given to all comments received by March
18, 2014.
ADDRESSES: You may submit comments, identified by docket number and
title, by any of the following methods:
Federal eRulemaking Portal: http://www.regulations.gov.
Follow the instructions for submitting comments.
Mail: Federal Docket Management System Office, 4800 Mark
Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.
Instructions: All submissions received must include the agency
name, docket number and title for this Federal Register document. The
general policy for comments and other submissions from members of the
public is to make these submissions available for public viewing on the
Internet at http://www.regulations.gov as they are received without
change, including any personal identifiers or contact information.
FOR FURTHER INFORMATION CONTACT: To request more information on this
proposed information collection or to obtain a copy of the proposal and
associated collection instruments, please write to the Office of the
Assistant Secretary of Defense for Health Affairs (OASD), Defense
Health Agency--ATTN: Ms. Laura Johnson, 16401 East Centretech Parkway,
Aurora, CO 80011-9066.
SUPPLEMENTARY INFORMATION:
Title; Associated Form; and OMB Number: TRICARE Dual Eligible
Fiscal Intermediary (TDEFIC) Provider Satisfaction Survey; OMB Control
Number 0720-0045.
Needs and Uses: This survey Wisconsin Physician Services (WPS) is
to administer is a contract requirement that the Government has
accepted and paid for as part of the contract award. This survey is
conducted on a monthly basis, and the sample will be drawn from all
providers that have had a claim processed in the previous week and
therefore is not limited to just Network Providers. WPS will use the
survey to assess provider satisfaction, attitudes, and perceptions
regarding the claims processing and customer services provided by WPS
for the TDEFIC in order to improve internal operations and customer
services to increase provider satisfaction.
Affected Public: Individuals or households; Federal Government.
Annual Burden Hours: 11,700.
Number of Respondents: 46,800.
Responses per Respondent: 1.
Average Burden per Response: 15 minutes.
Frequency: On Occasion.
The goal of this survey effort is to assess TRICARE Provider
satisfaction attitudes and perceptions regarding claims processing and
customer services provided by Wisconsin Physician Services (WPS) under
the TRICARE Dual Eligible Fiscal Intermediary Contract. This survey is
part of the WPS proposal in order to meet Section C.7.7.9. of the
TRICARE contract language which states that: ``The contractor shall
establish an approach for measuring whether the contractor's customer
services are achieving highly satisfied TRICARE providers. The methods
and procedures shall include measurement, calculation and reporting
provider satisfaction. The contractor shall have established methods
and procedures to mitigate and identify negative trends for provider
satisfaction and allow WPS the feedback needed to take action to
improve their customer services and serve the provider better. The
survey will be conducted monthly and reported to TRICARE Management
Activity.
Dated: January 14, 2014.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2014-00839 Filed 1-16-14; 8:45 am]
BILLING CODE 5001-06-P