[Federal Register Volume 79, Number 15 (Thursday, January 23, 2014)]
[Notices]
[Pages 3833-3834]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-01343]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Submission for OMB Review; 30-Day Comment Request: Customer and
Other Partners Satisfaction Surveys
SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork
Reduction Act of 1995, the National Institutes of Health Clinical
Center (CC) has submitted to the Office of Management and Budget (OMB)
a request for review and approval of the information collection listed
below. This proposed information collection was previously published in
the Federal Register on November 6, 2013, pp. 66750-66751, and allowed
60-days for public comment. No public comments were received. The
purpose of this notice is to allow an additional 30 days for public
comment. The National Institutes of Health Clinical Center (CC),
National Institutes of Health, may not conduct or sponsor, and the
respondent is not required to respond to, an information collection
that has been extended, revised, or implemented on or after October 1,
1995, unless it displays a currently valid OMB control number.
Direct Comments to OMB: Written comments and/or suggestions
regarding the item(s) contained in this notice, especially regarding
the estimated public burden and associated response time, should be
directed to the: Office of Management and Budget, Office of Regulatory
Affairs, [email protected] or by fax to 202-395-6974,
Attention: NIH Desk Officer.
Comment Due Date: Comments regarding this information collection
are best assured of having their full effect if received within 30 days
of the date of this publication.
FOR FURTHER INFORMATION CONTACT: To obtain a copy of the data
collection plans and instruments, or request more information on the
proposed project, contact Dr. David K. Henderson, Deputy Director for
Clinical Care, National Institutes of Health Clinical Center, Building
10, Room 6-1480, 10 Center Drive, Bethesda, Maryland 20892, or call
non-toll free: 301-496-3515, or email your request or comments,
including your address to: < [email protected] >. Formal requests for
additional plans and instruments must be requested in writing.
Proposed Collection: Title: Generic Clearance for Surveys of
Customers and Other Partners, 0925-0458, Expiration Date 12/31/2013,
Type of Submission: REINSTATEMENT WITHOUT CHANGE, National Institutes
of Health Clinical Center (CC), National Institutes of Health (NIH).
Need and Use of Information Collection: The information collected
in these surveys will be used by Clinical Center personnel: (1) To
evaluate the perceptions of various Clinical Center customers and other
partners of Clinical Center services; (2) to assist with the design of
modifications of these services, based on customer input; (3) to
develop new services, based on customer need; (4) to evaluate the
perceptions of various Clinical Center customers and other partners of
implemented service modifications, and (5) for hospital accreditation.
These surveys are voluntary and necessary for the proper performance of
Clinical Center functions and will almost certainly lead to quality
improvement activities that will enhance and/or streamline the Clinical
Center's operations. The major mechanisms by which the Clinical Center
will request customer input is through surveys and focus groups. The
surveys will be tailored specifically to each class of customer and to
that class of customer's needs. Surveys will either be collected as
written documents, as faxed documents, mailed electronically or
collected via the web or by telephone from customers. Information
gathered from these surveys of Clinical Center customers and other
partners will be presented to, and used directly by, Clinical Center
management to enhance the services and operations of our organization.
OMB approval is requested for 3 years. There are no costs to
respondents other than their time. The total estimated annualized
burden hours are 4,900.
[[Page 3834]]
Estimated Annualized Burden Hours
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Number of Average time
Type of respondent Number of responses per per response Total annual
respondents respondent (in hours) hour burden
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FY 2014
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Clinical Center Patients........................ 5000 1 30/60 2500
Family Members of Patients...................... 2000 1 30/60 1000
Visitors to the Clinical Center................. 500 1 10/60 84
NIH Intramural Collaborators.................... 2000 1 10/60 334
Vendors and Collaborating Commercial Enterprises 500 1 20/60 167
Professionals and Organizations Referring 2000 1 20/60 667
Patients.......................................
Regulators...................................... 30 1 20/60 10
Volunteers...................................... 275 1 30/60 138
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FY 2015
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Clinical Center Patients........................ 5000 1 30/60 2500
Family Members of Patients...................... 2000 1 30/60 1000
Visitors to the Clinical Center................. 500 1 10/60 84
NIH Intramural Collaborators.................... 2000 1 10/60 334
Vendors and Collaborating Commercial Enterprises 500 1 20/60 167
Professionals and Organizations Referring 2000 1 20/60 667
Patients.......................................
Regulators...................................... 30 1 20/60 10
Volunteers...................................... 275 1 30/60 138
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FY 2016
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Clinical Center Patients........................ 5000 1 30/60 2500
Family Members of Patients...................... 2000 1 30/60 1000
Visitors to the Clinical Center................. 500 1 10/60 84
NIH Intramural Collaborators.................... 2000 1 10/60 334
Vendors and Collaborating Commercial Enterprises 500 1 20/60 167
Professionals and Organizations Referring 2000 1 20/60 667
Patients.......................................
Regulators...................................... 30 1 20/60 10
Volunteers...................................... 275 1 30/60 138
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Dated: January 14, 2014.
David K. Henderson,
Deputy Director for Clinical Care, CC, National Institutes of Health.
[FR Doc. 2014-01343 Filed 1-22-14; 8:45 am]
BILLING CODE 4140-01-P