[Federal Register Volume 79, Number 25 (Thursday, February 6, 2014)]
[Notices]
[Pages 7273-7274]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-02567]
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DEPARTMENT OF STATE
[Public Notice 8623]
60-Day Notice of Proposed Information Collection: Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery
ACTION: Notice of request for public comment.
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SUMMARY: The Department of State is seeking Office of Management and
Budget (OMB) approval for the information collection described below.
In accordance with the Paperwork Reduction Act of 1995, we are
requesting comments on this collection from all interested individuals
and organizations. The purpose of this notice is to allow 60 days for
public comment preceding submission of the collection to OMB.
DATES: The Department will accept comments from the public up to April
7, 2014.
ADDRESSES: You may submit comments by any of the following methods:
Web: Persons with access to the Internet may use the
Federal Docket Management System (FDMS) to comment on this notice by
going to www.Regulations.gov. You can search for the document by
entering ``Public Notice 8623'' in the Search bar. If necessary, use
the Narrow by Agency filter option on the Results page.
Email: [email protected].
You must include the DS form number (if applicable), information
collection title, and the OMB control number in any correspondence.
FOR FURTHER INFORMATION CONTACT: Direct requests for additional
information regarding the collection listed in this notice, including
requests for copies of the proposed collection instrument and
supporting documents, to Raymond Ciupek, Department of State, Office of
Directives Management, 1800 G St. NW., Suite 2400, Washington, DC
20522-2202, who may be reached at [email protected].
SUPPLEMENTARY INFORMATION:
Title of Information Collection: Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 1405-0193.
Type of Request: Extension of an approved collection.
Originating Office: Office of Directives Management, A/
GIS/DIR.
Form Number: Various public surveys and comment cards.
Respondents: Individuals responding to Department of State
customer service evaluation requests.
Estimated Number of Respondents: 50,000.
Estimated Number of Responses: 50,000.
Average Time per Response: 5 minutes
Total Estimated Burden Time: 4,167 hours.
Frequency: Once per request.
Obligation to Respond: Voluntary.
We are soliciting public comments to permit the Department to:
Evaluate whether the proposed information collection is
necessary for the proper functions of the Department.
Evaluate the accuracy of our estimate of the time and cost
burden for this proposed collection, including the validity of the
methodology and assumptions used.
Enhance the quality, utility, and clarity of the
information to be collected.
Minimize the reporting burden on those who are to respond,
including the use of automated collection techniques or other forms of
information technology.
Please note that comments submitted in response to this Notice are
public record. Before including any detailed personal information, you
should be aware that your comments as submitted, including your
personal information, will be available for public review.
Abstract of proposed collection: The information collection
activity will garner qualitative customer feedback in an efficient,
timely manner, in accordance with the Administration's commitment to
improving service delivery. This qualitative feedback will provide
insights into customer perceptions, experiences and expectations,
provide an early warning of issues with service, or focus attention on
areas where communication, training or changes in operations might
improve delivery of products or services. These collections will allow
for ongoing, collaborative and actionable communications between the
Agency and its customers. It will also allow feedback to contribute
directly to the improvement of program management.
Feedback collected under this generic clearance will provide useful
[[Page 7274]]
information, but it will not yield data that can be used for
quantitative information collections that are designed to yield
reliably actionable results, such as monitoring trends over time or
documenting program performance. Such data uses require more rigorous
designs that address: The target population to which generalizations
will be made, the sampling frame, the sample design (including
stratification and clustering), the precision requirements or power
calculations that justify the proposed sample size, the expected
response rate, methods for assessing potential non-response bias, the
protocols for data collection, and any testing procedures that were or
will be undertaken prior fielding the study. Depending on the degree of
influence the results are likely to have, such collections may still be
eligible for submission for other generic mechanisms that are designed
to yield quantitative results.
Methodology: Respondents will fill out a brief customer survey
after completing their interaction with a Department Office or Embassy.
Surveys are designed to gather feedback on the customer's experiences.
Dated: February 3, 2014.
Janet Freer,
Director, Office of Directives Management, Department of State.
[FR Doc. 2014-02567 Filed 2-5-14; 8:45 am]
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