[Federal Register Volume 79, Number 77 (Tuesday, April 22, 2014)]
[Notices]
[Pages 22496-22497]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-09173]
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FEDERAL TRADE COMMISSION
Division of Consumer and Business Education; Agency Information
Collection Activities: Proposed Collection; Comment Request; Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery
AGENCY: Federal Trade Commission (``FTC'' or ``Commission'').
ACTION: 30-day notice of submission of information collection approval
from the Office of Management and Budget (``OMB'') and request for
comments.
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SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, the FTC
is submitting a Generic Information Collection Request (Generic ICR):
``Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery'' to OMB for approval under the Paperwork
Reduction Act (44 U.S.C. 3501 et. seq.).
DATES: Comments must be submitted by May 22, 2014.
ADDRESSES: Interested parties may file a comment online or on paper, by
following the instructions in the Request for Comment part of the
SUPPLEMENTARY INFORMATION section below. Write ``FTC Generic Clearance
ICR, Project No. P035201'' on your comment, and file your comment
online at https://ftcpublic.commentworks.com/ftc/genericclearancepra2
by following the instructions on the web-based form. If you prefer to
file your comment on paper, mail or deliver your comment to the
following address: Federal Trade Commission, Office of the Secretary,
Room H-113 (Annex J), 600 Pennsylvania Avenue NW., Washington, DC
20580.
FOR FURTHER INFORMATION CONTACT: To request additional information,
please contact Nicole Fleming at 202-326-2372.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study. Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
The FTC received no comments in response to the 60-day notice
published in the Federal Register on February 4, 2014 (79 FR 6592).
Below are the FTC's projected average annual estimates for the next
three years:
Current Actions: New collection of information
Type of Review: New collection
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government
Average Expected Annual Number of Activities: 3
Respondents: 1,680 \1\
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\1\ Projected activities: (1) Three customer satisfaction
surveys per year, 500 respondents each (surveys to get feedback
about major campaigns, publications, Web sites, branding and other
consumer and business education products to test their appeal and
effectiveness), 25 hours per response; (2) Six focus groups per
year, 10 respondents each (to test education products and Web
sites), 2 hours per response; and (3) Ten usability sessions per
year, 12 respondents per Web site (to test the usability of FTC Web
sites by inviting people to complete common tasks on those sites), 1
hour per response.
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Frequency of Response: Once per request
Annual Responses: 1,680
Average Minutes Per Response: 22 (rounded to nearest whole minute)
Burden Hours: 615
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid OMB control number. The control number for the existing
clearance (expiring May 31, 2014) is 3084-0159. The FTC seeks renewed
three-year clearance under this control number for the prospective
collection of information and the associated burden estimates.
Request for Comment
You can file a comment online or on paper. For the FTC to consider
your comment, we must receive it on or
[[Page 22497]]
before May 22, 2014. Write ``FTC Generic Clearance ICR, Project No.
P035201'' on your comment. Your comment--including your name and your
state--will be placed on the public record of this proceeding,
including, to the extent practicable, on the public Commission Web
site, at http://www.ftc.gov/os/publiccomments.shtm. As a matter of
discretion, the Commission tries to remove individuals' home contact
information from comments before placing them on the Commission Web
site.
Because your comment will be made public, you are solely
responsible for making sure that your comment doesn't include any
sensitive personal information, like anyone's Social Security number,
date of birth, driver's license number or other state identification
number or foreign country equivalent, passport number, financial
account number, or credit or debit card number. You are also solely
responsible for making sure that your comment doesn't include any
sensitive health information, like medical records or other
individually identifiable health information. In addition, don't
include any ``[t]rade secret or any commercial or financial information
which is obtained from any person and which is privileged or
confidential . . ., '' as provided in Section 6(f) of the FTC Act, 15
U.S.C. 46(f), and FTC Rule 4.10(a)(2), 16 CFR 4.10(a)(2). If you want
the Commission to give your comment confidential treatment, you must
file it in paper form, with a request for confidential treatment, and
you have to follow the procedure explained in FTC Rule 4.9(c), 16 CFR
4.9(c).\2\ Your comment will be kept confidential only if the FTC
General Counsel grants your request in accordance with the law and the
public interest.
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\2\ In particular, the written request for confidential
treatment that accompanies the comment must include the factual and
legal basis for the request, and must identify the specific portions
of the comment to be withheld from the public record. See FTC Rule
4.9(c), 16 CFR 4.9(c).
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Postal mail addressed to the Commission is subject to delay due to
heightened security screening. As a result, we encourage you to submit
your comments online, or to send them to the Commission by courier or
overnight service. To make sure that the Commission considers your
online comment, you must file it at https://ftcpublic.commentworks.com/ftc/genericclearancepra2 by following the instructions on the web-based
form. If this Notice appears at http://www.regulations.gov/#!home, you
also may file a comment through that Web site.
If you file your comment on paper, write ``FTC Generic Clearance
ICR, Project No. P035201'' on your comment and on the envelope, and
mail or deliver it to the following address: Federal Trade Commission,
Office of the Secretary, Room H-113 (Annex J), 600 Pennsylvania Avenue
NW., Washington, DC 20580. If possible, submit your paper comment to
the Commission by courier or overnight service.
Comments on any proposed information collection requirements
subject to review under the PRA should additionally be submitted to
OMB. If sent by U.S. mail, they should be addressed to Office of
Information and Regulatory Affairs, Office of Management and Budget,
Attention: Desk Officer for the Federal Trade Commission, New Executive
Office Building, Docket Library, Room 10102, 725 17th Street NW.,
Washington, DC 20503. Comments sent to OMB by U.S. postal mail,
however, are subject to delays due to heightened security precautions.
Thus, comments instead should be sent by facsimile to (202) 395-5167.
The FTC Act and other laws that the Commission administers permit
the collection of public comments to consider and use in this
proceeding as appropriate. The Commission will consider all timely and
responsive public comments that it receives on or before May 22, 2014.
You can find more information, including routine uses permitted by the
Privacy Act, in the Commission's privacy policy, at http://www.ftc.gov/ftc/privacy.htm.
David C. Shonka,
Principal Deputy General Counsel.
[FR Doc. 2014-09173 Filed 4-21-14; 8:45 am]
BILLING CODE 6750-01-P