[Federal Register Volume 79, Number 82 (Tuesday, April 29, 2014)]
[Notices]
[Page 23931]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-09670]
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DEPARTMENT OF COMMERCE
Submission for OMB Review; Comment Request
The Department of Commerce will submit to the Office of Management
and Budget (OMB) for clearance the following proposal for collection of
information under the provisions of the Paperwork Reduction Act (44
U.S.C. Chapter 35).
Agency: Office of the Secretary, Office of the Chief Information
Officer.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control Number: 0690-0030.
Form Number(s): Not applicable.
Type of Request: Regular submission (extension of a currently
approved information collection).
Number of Respondents: 244,710.
Average Hours per Response: 5 to 30 minutes for surveys; 1 to 2
hours for focus groups; 30 minutes to 1 hour for interviews (Other
response times will depend on the type of information collected).
Burden Hours: 63,134.
Needs and Uses: Executive Order 12862 directs Federal agencies to
provide service to the public that matches or exceeds the best service
available in the private sector. In order to work continuously to
ensure that the Department of Commerce (DOC) programs are effective and
meet our customers' needs we use a generic clearance process to collect
qualitative feedback on our service delivery. This collection of
information is necessary to enable DOC to garner customer and
stakeholder feedback in an efficient, timely manner, in accordance with
our commitment to improving service delivery. This feedback will
provide insights into customer or stakeholder perceptions, experiences
and expectations, provide an early warning of issues with service, or
focus attention on areas where communication, training or changes in
operations might improve delivery of products or services.
Affected Public: Individuals or households; Businesses or other
for-profit organizations; Not-for-profit institutions; State, Local or
Tribal Government; Federal Government.
Frequency: One-time; Annually.
Respondent's Obligation: Voluntary.
This information collection request may be viewed at reginfo.gov.
Follow the instructions to view Department of Commerce collections
currently under review by OMB.
Written comments and recommendations for the proposed information
collection should be sent within 30 days of publication of this notice
to [email protected] or fax to (202) 395-5806.
Dated: April 23, 2014.
Gwellnar Banks,
Management Analyst, Office of the Chief Information Officer.
[FR Doc. 2014-09670 Filed 4-28-14; 8:45 am]
BILLING CODE 3510-17-P