[Federal Register Volume 79, Number 97 (Tuesday, May 20, 2014)]
[Notices]
[Pages 28990-28991]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-11533]
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DEPARTMENT OF STATE
[Public Notice 8738]
30-Day Notice of Proposed Information Collection: Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery
ACTION: Notice of request for public comment and submission to OMB of
proposed collection of information.
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SUMMARY: The Department of State has submitted the information
collection described below to the Office of Management and Budget (OMB)
for approval. In accordance with the Paperwork Reduction Act of 1995 we
are requesting comments on this collection from all interested
individuals and organizations. The purpose of this Notice is to allow
30 days for public comment.
DATES: Submit comments directly to the Office of Management and Budget
(OMB) up to June 19, 2014.
ADDRESSES: Direct comments to the Department of State Desk Officer in
the Office of Information and Regulatory Affairs at the Office of
Management and Budget (OMB). You may submit comments by the following
methods:
Email: [email protected]. You must include the
DS form number, information collection title, and the OMB control
number in the subject line of your message.
Fax: 202-395-5806. Attention: Desk Officer for Department
of State.
FOR FURTHER INFORMATION CONTACT: Direct requests for additional
information regarding the collection listed in this notice, including
requests for copies of the proposed collection instrument and
supporting documents to: Raymond Ciupek, Department of State, Office of
Directives Management, 1800 G St. NW., Suite 2400, Washington, DC
20522-2202, who may be reached at [email protected].
SUPPLEMENTARY INFORMATION:
Title of Information Collection: Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 1405-0193.
Type of Request: Extension of an approved collection.
Originating Office: Office of Directives Management, A/
GIS/DIR.
Form Number: Various public surveys.
Respondents: Individuals responding to Department of State
customer service evaluation requests.
Estimated Number of Respondents: 125,000.
Estimated Number of Responses: 125,000.
Average Time per Response: 3.5 minutes.
Total Estimated Annual Burden Time: 7,292 hours.
Frequency: Once per request.
Obligation to Respond: Voluntary.
We are soliciting public comments to permit the Department to:
Evaluate whether the proposed information collection is
necessary for the proper functions of the Department.
Evaluate the accuracy of our estimate of the time and cost
burden for this proposed collection, including the validity of the
methodology and assumptions used.
Enhance the quality, utility, and clarity of the
information to be collected.
Minimize the reporting burden on those who are to respond,
including the use of automated collection techniques or other forms of
information technology.
Please note that comments submitted in response to this Notice are
public record. Before including any detailed personal information, you
should be aware that your comments as submitted, including your
personal information, will be available for public review.
Abstract of proposed collection:
The information collection activity will garner qualitative
customer feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving service delivery. This
qualitative feedback will provide insights into customer perceptions,
experiences and expectations, provide an early warning of issues with
service, or focus attention on areas where communication, training or
changes in operations might improve delivery of products or services.
These collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers. It will also allow
feedback to contribute directly to the improvement of program
management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be used for
quantitative information collections that are designed to yield
reliably actionable results, such as monitoring trends over time or
documenting program performance. Such data uses require
[[Page 28991]]
more rigorous designs that address: the target population to which
generalizations will be made, the sampling frame, the sample design
(including stratification and clustering), the precision requirements
or power calculations that justify the proposed sample size, the
expected response rate, methods for assessing potential non-response
bias, the protocols for data collection, and any testing procedures
that were or will be undertaken prior fielding the study. Depending on
the degree of influence the results are likely to have, such
collections may still be eligible for submission for other generic
mechanisms that are designed to yield quantitative results.
Methodology: Respondents will fill out a brief customer survey
after completing their interaction with a Department Office or Embassy.
Surveys are designed to gather feedback on the customer's experiences.
Dated: May 13, 2014.
Janet Freer,
Director, Office of Directives Management, Department of State.
[FR Doc. 2014-11533 Filed 5-19-14; 8:45 am]
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