[Federal Register Volume 79, Number 97 (Tuesday, May 20, 2014)]
[Notices]
[Pages 28937-28938]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-11572]
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DEPARTMENT OF HOMELAND SECURITY
U.S. Customs and Border Protection
[1651-0136]
Agency Information Collection Activities: Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: U.S. Customs and Border Protection, Department of Homeland
Security.
ACTION: 60-Day Notice and request for comments; extension of an
existing collection of information.
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SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of
Homeland Security will be submitting the following information
collection request to the Office of Management and Budget (OMB) for
review and approval in accordance with the Paperwork Reduction Act:
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery. CBP is proposing that this information collection be
extended with no change to the burden hours. This document is published
to obtain comments from the public and affected agencies.
DATES: Written comments should be received on or before July 21, 2014
to be assured of consideration.
ADDRESSES: Direct all written comments to U.S. Customs and Border
Protection, Attn: Tracey Denning, Regulations and Rulings, Office of
International Trade, 90 K Street NE., 10th Floor, Washington, DC 20229-
1177.
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Tracey Denning, U.S. Customs and Border
Protection, Regulations and Rulings, Office of International Trade, 90
K Street NE., 10th Floor, Washington, DC 20229-1177, at 202-325-0265.
SUPPLEMENTARY INFORMATION: CBP invites the general public and other
Federal agencies to comment on proposed and/or continuing information
collections pursuant to the Paperwork Reduction Act of 1995 (Pub. L.
104-13; 44 U.S.C. 3507). The comments should address: (a) Whether the
collection of information is necessary for the proper performance of
the functions of the agency, including whether the information shall
have practical utility; (b) the accuracy of the agency's estimates of
the burden of the collection of information; (c) ways to enhance the
quality, utility, and clarity of the information to be collected; (d)
ways to minimize the burden including the use of automated collection
techniques or the use of other forms of information technology; and (e)
the annual costs burden to respondents or record keepers from the
collection of information (a total capital/startup costs and operations
and maintenance costs). The comments that are submitted will be
summarized and included in the CBP request for OMB approval. All
comments will become a matter of public record. In this document, CBP
is soliciting comments concerning the following information collection:
[[Page 28938]]
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 1651-0136.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study. Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
Current Actions: This submission is being made to extend the
expiration date with no change to the burden hours.
Type of Review: Extension (without change).
Affected Public: Individuals and businesses.
Estimated Number of Respondents: 60,000.
Annual Frequency of Response: 1.
Estimated Time per Response: 13 minutes.
Estimated Total Annual Burden Hours: 13,000 hours.
Dated: May 14, 2014.
Tracey Denning,
Agency Clearance Officer, U.S. Customs and Border Protection.
[FR Doc. 2014-11572 Filed 5-19-14; 8:45 am]
BILLING CODE 9111-14-P