[Federal Register Volume 79, Number 108 (Thursday, June 5, 2014)]
[Notices]
[Page 32609]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-13072]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0771 (Insurance Surveys)]


Agency Information Collection (Insurance Surveys) Activities 
Under OMB Review

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-3521), this notice announces that the Veterans Benefits 
Administration (VBA), Department of Veterans Affairs, will submit the 
collection of information abstracted below to the Office of Management 
and Budget (OMB) for review and comment. The PRA submission describes 
the nature of the information collection and its expected cost and 
burden and it includes the actual data collection instrument.

DATES: Comments must be submitted on or before July 7, 2014.

ADDRESSES: Submit written comments on the collection of information 
through www.Regulations.gov, or to Office of Information and Regulatory 
Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725 
17th St. NW., Washington, DC 20503 or sent through electronic mail to 
[email protected]. Please refer to ``OMB Control No. 2900-
0771'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Crystal Rennie, Enterprise Records 
Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue 
NW., Washington, DC 20420, (202) 632-7492 or email 
[email protected]. Please refer to ``OMB Control No. 2900-0771.''

SUPPLEMENTARY INFORMATION: 
    Titles: Insurance Surveys.
    OMB Control Number: 2900-0771.
    Type of Review: Revision of a Currently Approved Collection.
    Abstract: VBA administers integrated programs of benefits and 
services, established by law for veterans and their survivors, and 
service personnel. Executive Order 12862, Setting Customer Service 
Standards, requires Federal agencies and departments to identify and 
survey its customers to determine the kind and quality of services they 
want and their level of satisfaction with existing service. Customer 
satisfaction surveys are used to gauge customer perceptions of VA 
services as well as customer expectations and desires.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published on November 29, 2013, at page 71726.
    Affected Public: Individuals or Households.
    Estimated Annual Burden: 550 Hours.
    Estimated Average Burden Per Respondent: 6 minutes.
    Frequency of Response: Once.
    Estimated Number of Respondents: 5,499.

    Dated: June 2, 2014.

    By direction of the Secretary.
Crystal Rennie,
Department Clearance Officer, Department of Veterans Affairs.
[FR Doc. 2014-13072 Filed 6-4-14; 8:45 am]
BILLING CODE 8320-01-P