[Federal Register Volume 79, Number 133 (Friday, July 11, 2014)]
[Notices]
[Page 40205]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-16160]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0744]
Proposed Information Collection (Call Center Satisfaction
Survey): Comment Request
AGENCY: Veterans Benefits Administration, Department of Veterans
Affairs.
ACTION: Notice.
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SUMMARY: The Veterans Benefits Administration (VBA), Department of
Veterans Affairs (VA), is announcing an opportunity for public comment
on the proposed collection of certain information by the agency. Under
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are
required to publish notice in the Federal Register concerning each
proposed collection of information, including each proposed revision of
a currently approved collection, and allow 60 days for public comment
in response to the notice. This notice solicits comments for
information needed from Veterans regarding their recent experience in
contacting VA call centers.
DATES: Written comments and recommendations on the proposed collection
of information should be received on or before September 9, 2014.
ADDRESSES: Submit written comments on the collection of information
through Federal Docket Management System (FDMS) at www.Regulations.gov
or to Nancy J. Kessinger, Veterans Benefits Administration (20M35),
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC
20420 or email: [email protected]. Please refer to ``OMB Control
No. 2900-0744'' in any correspondence. During the comment period,
comments may be viewed online through FDMS.
FOR FURTHER INFORMATION CONTACT: Nancy J. Kessinger at (202) 632-8924
or FAX (202) 632-8925.
SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Public Law 104-13; 44
U.S.C. 3501-3521), Federal agencies must obtain approval from the
Office of Management and Budget (OMB) for each collection of
information they conduct or sponsor. This request for comment is being
made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, VBA
invites comments on: (1) Whether the proposed collection of information
is necessary for the proper performance of VBA's functions, including
whether the information will have practical utility; (2) the accuracy
of VBA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Title: VBA Call Center Satisfaction Survey.
OMB Control Number: 2900-0744.
Type of Review: Revision of a currently approved collection.
Abstract: VBA maintains a commitment to improve the overall quality
of service for Veterans. Feedback from Veterans regarding their recent
experience to the VA call centers will provide VBA with three key
benefits to: (1) Identify what is most important to Veterans; (2)
determine what to do to improve the call center experience; and (3)
serve to guide training and/or operational activities aimed at
enhancing the quality of service provided to Veterans and active duty
personnel.
Affected Public: Individuals or households.
Estimated Annual Burden: 3,600 hours.
Estimated Average Burden Per Respondent: 6 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: 36,000.
Dated: July 7, 2014.
By direction of the Secretary.
Crystal Rennie,
Department Clearance Officer, U. S. Department of Veterans Affairs.
[FR Doc. 2014-16160 Filed 7-10-14; 8:45 am]
BILLING CODE 8320-01-P