[Federal Register Volume 79, Number 149 (Monday, August 4, 2014)]
[Notices]
[Pages 45209-45210]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-18397]
[[Page 45209]]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2014-0025; OMB No. 1660-0130]
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Federal Emergency Management Agency, DHS.
ACTION: Notice.
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SUMMARY: The Federal Emergency Management Agency, as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public and other Federal agencies to take this opportunity
to comment on a revision of a currently approved information
collection. In accordance with the Paperwork Reduction Act of 1995,
this notice seeks comments concerning the Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery.
DATES: Comments must be submitted on or before October 3, 2014.
ADDRESSES: To avoid duplicate submissions to the docket, please use
only one of the following means to submit comments:
(1) Online. Submit comments at www.regulations.gov under Docket ID
FEMA-2014-0025. Follow the instructions for submitting comments.
(2) Mail. Submit written comments to Office of Chief Counsel,
Regulatory Affairs Division, DHS/FEMA, 500 C Street SW., Room 8NE,
Washington, DC 20472-3100.
(3) Facsimile. Submit comments to (703) 483-2999.
All submissions received must include the agency name and Docket
ID. Regardless of the method used for submitting comments or material,
all submissions will be posted, without change, to the Federal
eRulemaking Portal at http://www.regulations.gov, and will include any
personal information you provide. Therefore, submitting this
information makes it public. You may wish to read the Privacy Act
notice that is available via the link in the footer of
www.regulations.gov.
FOR FURTHER INFORMATION CONTACT: Contact Charlene Myrthil, Director,
FEMA Records Management Division, at (202) 646-3935 for further
information. You may contact the Records Management Division for copies
of the proposed collection of information at facsimile number (202)
212-4701 or email address: [email protected].
SUPPLEMENTARY INFORMATION:
Collection of Information
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Type of Information Collection: Revision of a currently approved
information collection.
OMB Number: 1660-0130.
FEMA Forms: None.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback, we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
Affected Public: Individuals or Households.
Number of Respondents: 326,207.
Number of Responses: 326,207.
Estimated Total Annual Burden Hours: 54,436 hours.
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Number of Avg. burden Total
Form name/ Number of responses Total per annual Avg. Total annual
Type of respondent form No. respondents per number of response burden (in hourly respondent
respondent responses (in hours) hours) wage rate cost
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Customer Satisfaction Survey..................... ......... 91,882 1 91,882 0.1677 15,409 $31.26 $481,673.19
Focus Group...................................... ......... 3,800 1 3,800 0.2500 950 31.26 29,697.00
Other: Course Evaluation......................... ......... 225,525 1 225,525 0.1670 37,663 31.26 1,177,335.22
Customer Comment Card............................ ......... 5,000 1 5,000 0.0830 415 31.26 12,972.90
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Total........................................ ......... 326,207 ........... 326,207 ........... 54,436 ......... 1,701,678.31
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Estimated Cost: The estimated annual cost to respondents for the
hour burden is $1,701,678.31. There are no annual costs to respondents
operations and maintenance costs for technical services. There is no
annual start-up or capital costs. The cost to the Federal Government is
$1,997,899.53.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
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collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Dated: July 16, 2014.
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2014-18397 Filed 8-1-14; 8:45 am]
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