[Federal Register Volume 79, Number 210 (Thursday, October 30, 2014)]
[Notices]
[Pages 64647-64648]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-25760]
-----------------------------------------------------------------------
DEPARTMENT OF TRANSPORTATION
Surface Transportation Board
Notice and Request for Comments
AGENCY: Surface Transportation Board, DOT.
ACTION: 30-day notice of request for approval: Extension of Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery.
-----------------------------------------------------------------------
SUMMARY: As part of its continuing effort to streamline the process to
seek feedback from the public on agency service delivery, and as
required by the Paperwork Reduction Act of 1995, 44 U.S.C. 3501-3519
(PRA), the Surface Transportation Board (STB or Board) gives notice
that it is requesting from the Office of Management and Budget (OMB)
approval of generic clearance for the collection of qualitative
feedback on agency service delivery.
The Board previously published a notice about this collection in
the Federal Register on July 28, 2014, at 79 FR 43820. That notice
allowed for a 60-day public review and comment period. No comments were
received.
Comments may now be submitted to OMB concerning: (1) The accuracy
of the Board's burden estimates; (2) ways to enhance the quality,
utility, and clarity of the information collected; (3) ways to minimize
the burden of the collection of information on the respondents,
including the use of automated collection techniques or other forms of
information technology when appropriate; and (4) whether the collection
of information is necessary for the proper performance of the functions
of the Board, including whether the collection has practical utility.
Submitted comments will be considered and also included in the Board's
request for OMB approval.
Description of Collection
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control Number: 2140-0019.
STB Form Number: None.
Type of Review: Extension without change.
Affected Public: Individuals and Households, Businesses and
Organizations, State, and Local or Tribal Government.
Average Expected Annual Number of Activities: 5.
Respondents: 15 (for one focus group), 150 (for each of two
surveys), 200 (for each of two comments card requests).
Annual Responses: 15 (for focus groups), 300 (for surveys), and 400
(for comment cards).
Frequency of Response: Once per request.
Average Minutes per Response: 24 minutes (2 hours per focus group,
36 minutes per survey, 10 minutes per comment card).
Burden Hours: 277.
Total Burden Hours (annually including all respondents): We
estimate a total of 277 hours for all respondents (24 minutes per
response x 715 responses).
Total ``Non-hour Burden'' Cost: Because respondents email their
response letters to the Board, there are no non-hour costs to
respondents.
Needs and Uses: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Government-wide commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, as opposed to
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations; provide an early warning of issues about how the Board
provides service to the public; or focus attention on areas where
communication, training, or changes in operations might improve
delivery of products or services. These collections will allow for
ongoing, collaborative and actionable communications between the Board
and its customers and stakeholders. It will also allow feedback to
contribute directly to the improvement of the Board's program
management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall
[[Page 64648]]
population. This type of generic clearance for qualitative information
will not be used for quantitative information collections that are
designed to yield reliably actionable results, such as monitoring
trends over time or documenting program performance. Such data uses
require more rigorous designs.
DATES: Comments on this information collection should be submitted by
December 1, 2014.
ADDRESSES: Written comments should be identified as ``Paperwork
Reduction Act Comments, Surface Transportation Board, Generic Clearance
for the Collection of Qualitative Feedback on Agency Service
Delivery.'' These comments should be directed to the Office of
Management and Budget, Office of Information and Regulatory Affairs,
Attention: Patrick Fuchs, Surface Transportation Board Desk Officer, by
email at [email protected]; by fax at (202) 395-6974; or by
mail to Room 10235, 725 17th Street NW., Washington, DC 20503.
FOR FURTHER INFORMATION CONTACT: For further information regarding the
``Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery,'' contact Chris Oehrle at (202) 245-0271 or
[email protected]. [Assistance for the hearing impaired is available
through the Federal Information Relay Service (FIRS) at 1-800-877-
8339.]
SUPPLEMENTARY INFORMATION: Under the PRA, a federal agency conducting
or sponsoring a collection of information must display a currently
valid OMB control number. A collection of information, which is defined
in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c), includes agency requirements
or requests that persons submit reports, keep records, or provide
information to the agency, third parties, or the public. Section
3507(b) of the PRA requires, concurrent with an agency's submitting a
collection to OMB for approval, a 30-day notice and comment period
through publication in the Federal Register concerning each proposed
collection of information, including each proposed extension of an
existing collection of information.
Dated: October 24, 2014.
Brendetta S. Jones,
Clearance Clerk.
[FR Doc. 2014-25760 Filed 10-29-14; 8:45 am]
BILLING CODE 4915-01-P