[Federal Register Volume 79, Number 225 (Friday, November 21, 2014)]
[Notices]
[Pages 69492-69493]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-27558]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Children and Families
Proposed Information Collection Activity; Comment Request
Proposed Projects
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB No.: 0970-0401.
Description: Executive Order 12862 directs Federal agencies to
provide service to the public that matches or exceeds the best service
available in the private sector. In order to work continuously to
ensure that the Administration for Children and Families' programs are
effective and meet our customers' needs we use a generic clearance
process to collect qualitative feedback on our service delivery. This
collection of information is necessary to enable ACF to garner customer
and stakeholder feedback in an efficient timely manner, in accord with
our commitment to improving service delivery. The information collected
from our customers and stakeholders will help ensure that users have an
effective, efficient and satisfying experience with the programs. This
feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service,
[[Page 69493]]
or focus attention on areas where communication, training or change in
operation might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between ACF and its customer and stakeholders. It will
also allow feedback to contribute directly to the improvement of
program management.
This request is an extension of the ``generic fast-track'' process
offered to all government agencies by OMB in 2010. Fast-track means
each request receives approval five days after submission, if no issues
are brought to ACF's attention by OMB within the five days.
Respondents
Annual Burden Estimates
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Number of Average burden
Instrument Number of responses per hours per Total burden
respondents respondent response hours
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Survey...................................... 5,000 1 0.5 2,500
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Estimated Total Annual Burden Hours:
In compliance with the requirements of Section 506(c)(2)(A) of the
Paperwork Reduction Act of 1995, the Administration for Children and
Families is soliciting public comment on the specific aspects of the
information collection described above. Copies of the proposed
collection of information can be obtained and comments may be forwarded
by writing to the Administration for Children and Families, Office of
Planning, Research and Evaluation, 370 L'Enfant Promenade SW.,
Washington, DC 20447, Attn: ACF Reports Clearance Officer. Email
address: [email protected]. All requests should be identified
by the title of the information collection.
The Department specifically requests comments on: (a) Whether the
proposed collection of information is necessary for the proper
performance of the functions of the agency, including whether the
information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the proposed collection of
information; (c) the quality, utility, and clarity of the information
to be collected; and (d) ways to minimize the burden of the collection
of information on respondents, including through the use of automated
collection techniques or other forms of information technology.
Consideration will be given to comments and suggestions submitted
within 60 days of this publication.
Robert Sargis,
Reports Clearance Officer.
[FR Doc. 2014-27558 Filed 11-20-14; 8:45 am]
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