[Federal Register Volume 79, Number 250 (Wednesday, December 31, 2014)]
[Notices]
[Pages 78841-78842]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-30640]
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DEPARTMENT OF DEFENSE
Department of the Army
[Docket ID USA-2014-0048]
Proposed Collection; Comment Request
AGENCY: Army & Air Force Exchange Service (Exchange), DoD.
ACTION: Notice.
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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the
Exchange announces a proposed public information collection and seeks
public comment on the provisions thereof. Comments are invited on: (a)
Whether the proposed collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the proposed information collection;
(c) ways to enhance the quality, utility, and clarity of the
information to be collected; and (d) ways to minimize the burden of the
information collection on respondents, including through the use of
automated collection techniques or other forms of information
technology.
DATES: Consideration will be given to all comments received by March 2,
2015.
ADDRESSES: You may submit comments, identified by docket number and
title, by any of the following methods:
Federal eRulemaking Portal: http://www.regulations.gov.
Follow the instructions for submitting comments.
Mail: Federal Docket Management System Office, 4800 Mark
Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.
Instructions: All submissions received must include the agency
name, docket number and title for this Federal Register document. The
general policy for comments and other submissions from members of the
public is to make these submissions available for public viewing on the
Internet at http://www.regulations.gov as they are received without
change, including any personal identifiers or contact information. Any
associated form(s) for this collection may be located within this same
electronic docket and downloaded for review/testing. Follow the
instructions at http://www.regulations.gov for submitting comments.
Please submit comments on any given form identified by docket number,
form number, and title.
FOR FURTHER INFORMATION CONTACT: To request more information on this
proposed information collection or to obtain a copy of the proposal and
associated collection instruments, please write to the Army and Air
Force Exchange Service, Office of the General Counsel, Compliance
Division, Attn: Teresa Schreurs, 3911 South Walton Walker Blvd.,
Dallas, TX 75236-1598 or call the Exchange Compliance Division at 800-
967-6067.
SUPPLEMENTARY INFORMATION:
Title; Associated Form; and OMB Number: Exchange Retail Sales
Transaction Data Surveys; ``Barber Shop Customer Survey'' (Exchange
Form 6150-003), ``Laundry Dry Cleaning Customer Survey'' (Exchange Form
6150-005), ``Army & Air Force Exchange Service Optical Center Customer
Survey'' (Exchange Form 6150-006), ``Army & Air Force Exchange Service
Optometry Care Patient Customer Survey'' (Exchange Form 6150-009), OMB
Control Number 0702-XXXX.
Needs and Uses: The information collection requirement is necessary
to enable the Exchange to fulfill its mission and enhance the military
community by providing a world-wide system of Exchanges with
merchandise and household goods similar to commercial stores and
services; for use in responding to individual patron inquiries,
assessing aggregate patron satisfaction with the delivery of the
Exchange benefit, and in determining the appropriate product
availability meeting the Exchange customers' current/future needs and
wants; to improve the efficiency and effectiveness of the Exchange's
marketing programs; to determine actions required to settle customer
complaints; to electronically notify potential customers, who
voluntarily provide their email address, and other personal information
to receive information about special events, sales, and other
information about shopping at the Exchange using voluntary opt-in
procedures.
Affected Public: Individuals or Households.
Annual Burden Hours: 148,992.
Number of Respondents: 595,968.
Responses per Respondent: 1.
Average Burden per Response: 15 minutes.
Frequency: On Occasion.
Authorized or potentially authorized customers of the Army and Air
Force Exchange Service information, who provide comments, suggestions,
complaints, concerns, opinions, observations or other information
pertaining to Exchange operations. The Exchange collects information
electronically transmitted, or provided by customers via paper forms
completed by the customer or by phone, which allows the Exchange to
contact the customer for special events, sales, address customer
complaints as well as provide information about shopping at the
Exchange. The information provides valuable data to the Exchange, which
is used to enhance operations and improve efficiencies of the Exchange
marketing program, and to generally enrich the customers' experience.
If the Exchange does not receive the data, the Exchange efforts to
improve the shopping experience would not be as effective,
[[Page 78842]]
efficient or useful. Customer information is vital to the efficient and
effective maintenance and improvement of Exchange operations.
Dated: December 24, 2014.
Aaron Siegel,
Alternate OSD Federal Register, Liaison Officer, Department of Defense.
[FR Doc. 2014-30640 Filed 12-30-14; 8:45 am]
BILLING CODE 5001-06-P