[Federal Register Volume 80, Number 15 (Friday, January 23, 2015)]
[Notices]
[Pages 3606-3607]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-01122]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Children and Families
Submission for OMB Review; Comment Request
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB No.: 0970-0401.
Description: Executive Order 12862 directs Federal agencies to
provide service to the public that matches or exceeds the best service
available in the private sector. In order to work continuously to
ensure that the Administration for Children and Families' programs are
effective and meet our customers' needs we use a generic clearance
process to collect qualitative feedback on our service delivery. This
collection of information is necessary to enable ACF to garner customer
and stakeholder feedback in an efficient timely manner, in accord with
our commitment to improving service delivery. The information collected
from our customers and stakeholders will help ensure that users have an
effective, efficient and satisfying experience with the programs. This
feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or change in operation might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between ACF and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
This request is an extension of the ``generic fast-track'' process
offered to all government agencies by OMB in 2010. Fast-track means
each request receives approval five days after submission, if no issues
are brought to ACF's attention by OMB within the five days.
Respondents: Individuals, State and Local Governments, and Tribes.
Annual Burden Estimates
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Number of Average burden
Instrument Number of responses per hours per Total burden
respondents respondent response hours
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Survey...................................... 3000 1 0.5 2500
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Estimated Total Annual Burden Hours:
Additional Information: Copies of the proposed collection may be
obtained by writing to the Administration for Children and Families,
Office of Planning, Research and Evaluation, 370 L'Enfant Promenade
SW., Washington, DC 20447, Attn: ACF Reports Clearance Officer. All
requests should be identified by the title of the information
collection. Email address: [email protected].
OMB Comment: OMB is required to make a decision concerning the
collection of information between 30 and 60 days after publication of
this document in the Federal Register. Therefore, a comment is best
assured of having its full effect if OMB receives it within 30 days of
publication. Written comments and recommendations for the proposed
information collection should be sent directly to the following: Office
of Management and Budget, Paperwork Reduction Project, Email:
[email protected], Attn:
[[Page 3607]]
Desk Officer for the Administration for Children and Families.
Robert Sargis,
Reports Clearance Officer.
[FR Doc. 2015-01122 Filed 1-22-15; 8:45 am]
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