[Federal Register Volume 80, Number 24 (Thursday, February 5, 2015)]
[Notices]
[Pages 6521-6522]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-02300]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Proposed Collection; 60-Day Comment Request: Generic Clearance
for the Collection of Qualitative Feedback on Agency Service Delivery
(NIMH)
SUMMARY: National Institute of Mental Health, as part of its continuing
effort to reduce paperwork and respondent burden, invites the general
public to take this opportunity to comment on the ``Generic Clearance
for the Collection of Qualitative Feedback on Agency Service Delivery
'' for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501
et. seq.). This collection was developed as part of a Federal
Government-wide effort to streamline the process for seeking feedback
from the public on service delivery. This notice announces our intent
to submit this collection to OMB for approval and solicits comments on
specific aspects for the proposed information collection.
To Submit Comments and for Further Information: To obtain a copy of
the data collection plans and instruments, submit comments in writing,
or request more information on the proposed project, contact: NIMH
Project Clearance Liaison, Science Policy and Evaluation Branch, OSPPC,
NIMH, NIH, Neuroscience Center, 6001 Executive Boulevard, MSC 9667,
Rockville Pike, Bethesda, MD 20892, or call 301-443-4335 or Email your
request, including your address to: [email protected].
Formal requests for additional plans and instruments must be requested
in writing.
Comment Due Date: Comments regarding this information collection
are best assured of having their full effect if received within 60 days
of the date of this publication.
Proposed Collection: Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery (NIMH), 0925-0650,
Expiration Date 1/31/2015, REINSTATEMENT WITHOUT CHANGE, National
Institute of Mental Health (NIMH), National Institutes of Health (NIH).
Need and Use of Information Collection: There are no changes being
requested for this submission. The proposed information collection
activity provides a means to garner qualitative customer and
stakeholder feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving service delivery. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions, but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide information about the NIMH's customer
or stakeholder perceptions, experiences and expectations, provide an
early warning of issues with service, or focus attention on areas where
communication, training or changes in operations might improve delivery
of products or services. These collections will allow for ongoing,
collaborative and actionable communications between the NIMH and its
customers and stakeholders. It will also allow feedback to contribute
directly to the improvement of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the NIMH's services will be unavailable.
The NIMH will only submit a collection for approval under this
generic clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments
[[Page 6522]]
are invited on: (a) Whether the collection of information is necessary
for the proper performance of the functions of the agency, including
whether the information shall have practical utility; (b) the accuracy
of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information. Burden means the total time, effort, or financial
resources expended by persons to generate, maintain, retain, disclose
or provide information to or for a Federal agency. This includes the
time needed to review instructions; to develop, acquire, install and
utilize technology and systems for the purpose of collecting,
validating and verifying information, processing and maintaining
information, and disclosing and providing information; to train
personnel and to be able to respond to a collection of information, to
search data sources, to complete and review the collection of
information; and to transmit or otherwise disclose the information.
OMB approval is requested for 3 years. There are no costs to
respondents other than their time. The total estimated annualized
burden hours are 4,408.
Estimated Annualized Burden Hours
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Estimated annual reporting burden
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Number of Annual frequency Hours per
Type of collection respondents per response response Total hours
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Conference/Training Pre- and Post- 3000 1 30/60 1500
Surveys (various programs).............
Surveys (electronic communications/ 25,000 1 5/60 2083
outreach)..............................
In-Depth Interviews..................... 50 1 90/60 75
Focus groups and/or small discussion 300 1 120/60 600
groups.................................
Website and/or Software Usability Tests. 100 1 90/60 150
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Total............................... 28450 ................ ................ 4408
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Dated: January 30, 2015.
Keisha L Shropshire,
Project Clearance Liaison, National Institute of Mental Health,
National Institutes of Health.
[FR Doc. 2015-02300 Filed 2-4-15; 8:45 am]
BILLING CODE 4140-01-P