[Federal Register Volume 80, Number 52 (Wednesday, March 18, 2015)]
[Notices]
[Pages 14158-14159]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-06242]
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DEPARTMENT OF THE INTERIOR
Office of the Secretary
[156D0102DM DLSN00000.000000 DS61200000 DX61201]
Proposed Renewal of Information Collection: OMB Control Number
1090-0011, DOI Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Department of the Interior.
ACTION: Notice and request for comments.
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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the
Office of the Secretary, Department of the Interior announces the
proposed extension of a Generic Information Collection Request (Generic
ICR): ``DOI Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery'' and seeks public comments on the
provisions thereof.
DATES: Consideration will be given to all comments received by May 18,
2015.
ADDRESSES: Mail or hand carry comments to the Department of the
Interior; Office of Policy Analysis; Attention: Don Bieniewicz; Mail
Stop 3530; 1849 C Street NW., Washington, DC 20240. If you wish to
email comments, the email address is: [email protected].
Reference ``DOI Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery, OMB Control Number: 1090-0011'' in
your email subject line. Include your name and return address in your
email message and mark your message for return receipt.
FOR FURTHER INFORMATION CONTACT: To request a copy of the information
collection request, any explanatory information and related forms, see
the contact information provided in the ADDRESSES section above.
SUPPLEMENTARY INFORMATION:
I. Abstract
This notice is for renewal of information collection.
The Office of Management and Budget (OMB) regulations at 5 CFR part
1320, which implement the Paperwork Reduction Act of 1995, 44 U.S.C.
3501 et seq., require that interested members of the public and
affected agencies have an opportunity to comment on information
collection and recordkeeping activities (see 5 CFR 1320.8 (d)).
The information collection activity will garner qualitative
customer and stakeholder feedback in an efficient, timely manner, in
accordance with the Administration's commitment to improving service
delivery. By qualitative feedback we mean information that provides
useful insights on perceptions and opinions, but are not statistical
surveys that yield quantitative results that can be generalized to the
population of study. This feedback will provide insights into customer
or stakeholder perceptions, experiences and expectations, provide an
early warning of issues with service, or focus attention on areas where
communication, training or changes in operations might improve delivery
of products or services. These collections will allow for ongoing,
collaborative and actionable communications between the Agency and its
customers and stakeholders. It will also allow feedback to contribute
directly to the improvement of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This generic clearance for qualitative information
will not be used for quantitative information collections that are
designed to yield reliably actionable results, such as monitoring
trends over time or documenting program performance. Such data uses
require more rigorous designs that address: the target population to
which generalizations will be made, the sampling frame, the sample
design (including stratification and clustering), the precision
requirements or power calculations that justify the proposed sample
size, the expected response rate, methods for assessing potential
nonresponse bias, the protocols for data collection, and any testing
procedures that were or will be undertaken prior to fielding the study.
II. Data
(1) Title: DOI Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery.
OMB Control Number: 1090-0011.
Current Expiration Date: June 30, 2015.
Type of Review: Information Collection Renewal.
Affected Entities: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Expected Annual Number of Activities: 20.
Estimated annual number of respondents: 11,000 for surveys, 6,000
for comment cards, 500 for focus groups.
Frequency of responses: Once per request.
(2) Annual reporting and recordkeeping burden:
Average time per response: 15 minutes for surveys, 2 minutes for
comment cards, 2 hours for focus groups.
Estimated total annual burden hours: 3,950 hours.
(3) Description of the need and use of the information: The
information collection activity will garner qualitative customer and
stakeholder feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving service delivery. This
feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders.
III. Request for Comments
The Department invites comments on:
(a) Whether the collection of information is necessary for the
proper performance of the functions of the agencies, including whether
the information will have practical utility;
(b) The accuracy of the agency's estimate of the burden of the
collection of information and the validity of the methodology and
assumptions used;
(c) Ways to enhance the quality, utility, and clarity of the
information to be collected; and
(d) Ways to minimize the burden of the collection of information on
respondents, including through the use of appropriate automated,
electronic, mechanical, or other collection techniques or other forms
of information technology.
``Burden'' means the total time, effort, and financial resources
expended by persons to generate, maintain, retain, disclose, or provide
information to or for a Federal agency. This includes the time needed
to review instructions; to develop, acquire, install, and use
technology and systems for the purposes of collecting, validating, and
verifying information, processing and maintaining information, and
disclosing and providing information; to train
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personnel and to be able to respond to a collection of information, to
search data sources, and to complete and review the collection of
information; and to transmit or otherwise disclose the information.
All written comments, with names and addresses, will be available
for public inspection. If you wish us to withhold your personal
information, you must prominently state at the beginning of your
comment what personal information you want us to withhold. We will
honor your request to the extent allowable by law. If you wish to view
any comments received, you may do so by scheduling an appointment with
the Department of the Interior; Office of Policy Analysis as indicated
in the ADDRESSES section above. A valid picture identification is
required for entry into the Department of the Interior.
Comments submitted in response to this notice will be summarized
and/or included in the request for OMB approval of this information
collection; they also will become a matter of public record.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Dated: March 12, 2015.
Benjamin Simon,
Assistant Director, Office of Policy Analysis, U.S. Department of the
Interior.
[FR Doc. 2015-06242 Filed 3-17-15; 8:45 am]
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