[Federal Register Volume 80, Number 81 (Tuesday, April 28, 2015)]
[Notices]
[Pages 23556-23557]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-09850]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Centers for Medicare & Medicaid Services
[Document Identifier CMS-10488]
Agency Information Collection Activities: Proposed Collection;
Comment Request
AGENCY: Centers for Medicare & Medicaid Services, HHS.
ACTION: Notice.
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SUMMARY: The Centers for Medicare & Medicaid Services (CMS) is
announcing an opportunity for the public to comment on CMS' intention
to collect information from the public. Under the Paperwork Reduction
Act of 1995 (the PRA), federal agencies are required to publish notice
in the Federal Register concerning each proposed collection of
information (including each proposed extension or reinstatement of an
existing collection of information) and to allow 60 days for public
comment on the proposed action. Interested persons are invited to send
comments regarding our burden estimates or any other aspect of this
collection of information, including any of the following subjects: (1)
The necessity and utility of the proposed information collection for
the proper performance of the agency's functions; (2) the accuracy of
the estimated burden; (3) ways to enhance the quality, utility, and
clarity of the information to be collected; and (4) the use of
automated collection techniques or other forms of information
technology to minimize the information collection burden.
DATES: Comments must be received by June 29, 2015.
ADDRESSES: When commenting, please reference the document identifier or
OMB control number. To be assured consideration, comments and
recommendations must be submitted in any one of the following ways:
1. Electronically. You may send your comments electronically to
http://www.regulations.gov. Follow the instructions for ``Comment or
Submission'' or ``More Search Options'' to find the information
collection document(s) that are accepting comments.
2. By regular mail. You may mail written comments to the following
address:
CMS, Office of Strategic Operations and Regulatory Affairs,
Division of Regulations Development, Attention: Document Identifier/OMB
Control Number ______, Room C4-26-05, 7500 Security Boulevard,
Baltimore, Maryland 21244-1850.
To obtain copies of a supporting statement and any related forms
for the proposed collection(s) summarized in this notice, you may make
your request using one of following:
1. Access CMS' Web site address at http://www.cms.hhs.gov/PaperworkReductionActof1995.
2. Email your request, including your address, phone number, OMB
number, and CMS document identifier, to [email protected].
3. Call the Reports Clearance Office at (410) 786-1326.
FOR FURTHER INFORMATION CONTACT: Reports Clearance Office at (410) 786-
1326.
SUPPLEMENTARY INFORMATION:
Contents
This notice sets out a summary of the use and burden associated
with the following information collections. More detailed information
can be found in each collection's supporting statement and associated
materials (see ADDRESSES).
CMS-10488--Health Insurance Marketplace Consumer Experience Surveys:
Qualified Health Plan Enrollee Experience Survey
Under the PRA (44 U.S.C. 3501-3520), federal agencies must obtain
approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. The term
``collection of information'' is defined in 44 U.S.C. 3502(3) and 5 CFR
1320.3(c) and includes agency requests or requirements that members of
the public submit reports, keep records, or provide information to a
third party. Section 3506(c)(2)(A) of the PRA requires federal agencies
to publish a 60-day notice in the Federal Register concerning each
proposed collection of information, including each proposed extension
or reinstatement of an existing collection of information, before
submitting the collection to OMB for approval. To comply with this
requirement, CMS is publishing this notice.
[[Page 23557]]
Information Collection
1. Type of Information Collection Request: Revision of a currently
approved collection. Title of Information Collection: Health Insurance
Marketplace Consumer Experience Surveys: Qualified Health Plan Enrollee
Experience Survey; Use: Section 1311(c)(4) of the Affordable Care Act
(ACA) requires the Department of Health and Human Services (HHS) to
develop an enrollee satisfaction survey system that assesses consumer
experience with qualified health plans (QHPs) offered through an
Exchange. It also requires public display of enrollee satisfaction
information by the Exchange to allow individuals to easily compare
enrollee satisfaction levels between comparable plans. HHS established
the Marketplace Survey and the QHP Enrollee Experience Survey (QHP
Enrollee Survey) to assess consumer experience with the Marketplaces
and the QHPs offered through the Marketplaces. The surveys include
topics to assess consumer experience with the Marketplace such as
enrollment and customer service, as well as experience with the health
care system such as communication skills of providers and ease of
access to health care services. CMS developed the surveys using the
Consumer Assessment of Health Providers and Systems (CAHPS[supreg])
principles (http://www.cahps.ahrq.gov/about.htm) and established an
application and approval process for survey vendors who want to
participate in collecting QHP enrollee experience data.
The Marketplace Survey will provide (1) actionable information that
the Marketplaces can use to improve performance, (2) information that
CMS and state regulatory organizations can use for oversight, and (3) a
longitudinal database for future Marketplace research. The
CAHPS[supreg] family of instruments does not have a survey that
assesses entities similar to Marketplaces, so the Marketplace Survey
items were generated by the project team. The QHP Enrollee Survey,
which is based on the CAHPS[supreg] Health Plan Survey, will (1) help
consumers choose among competing health plans, (2) provide actionable
information that the QHPs can use to improve performance, (3) provide
information that regulatory and accreditation organizations can use to
regulate and accredit plans, and (4) provide a longitudinal database
for consumer research.
CMS is completing two rounds of developmental testing for the
surveys. The 2014 survey psychometric tests helped determine
psychometric properties and provided an initial measure of performance
for Marketplaces and QHPs to use for quality improvement. Based on
psychometric test results, CMS further refined the questionnaires and
sampling designs to conduct the 2015 beta test of each survey. CMS
requests clearance for the national implementation of the QHP Enrollee
Survey, beginning in 2016. The total estimated annual burden hours of
national implementation of the QHP Enrollee Survey is 39,623 hours with
120,015 responses. The total annualized burden over three years for
this requested information collection is 118,869 hours and the total
average annualized number of responses is 360,045 responses. Form
Number: CMS-10488 (0938-1221); Frequency: Annually; Affected Public:
Individuals and Households, Private sector (Business or other for-
profits and Not-for-profit institutions; Number of Respondents:
120,015; Total Annual Responses: 120,015; Total Annual Hours: 39,623
hours. (For policy questions regarding this collection contact Nidhi
Singh Shah at 301-492-5110.)
Dated: April 23, 2015.
William N. Parham, III,
Director, Paperwork Reduction Staff, Office of Strategic Operations and
Regulatory Affairs.
[FR Doc. 2015-09850 Filed 4-27-15; 8:45 am]
BILLING CODE 4120-01-P