[Federal Register Volume 80, Number 91 (Tuesday, May 12, 2015)]
[Notices]
[Pages 27176-27177]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-11364]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Indian Health Service
Request for Public Comment: 30-Day Notice for Extension of Fast
Track Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery: IHS Customer Service Satisfaction and Similar
Surveys
AGENCY: Indian Health Service, HHS.
ACTION: Notice and request for comments. Request for extension of
approval.
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SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, Indian
Health Service (IHS) has submitted a Generic Information Collection
Request (Generic ICR): ``Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery: IHS Customer Service
Satisfaction and Similar Surveys'' to the Office of Management and
Budget (OMB) for approval under the Paperwork Reduction Act (PRA) (44
U.S.C. 3501 et. seq.).
DATES: Comments must be submitted June 11, 2015.
Direct Your Comments to OMB: Send your comments and suggestions
regarding the proposed information collection contained in this notice,
especially regarding the estimated public burden and associated
response time to: Office of Management and Budget, Office of Regulatory
Affairs, New Executive Office Building, Room 10235, Washington, DC
20503, Attention: Desk Officer for IHS.
FOR FURTHER INFORMATION CONTACT: To request additional information,
please contact Tamara Clay by one of the following methods:
Mail: Tamara Clay, Information Collection Clearance
Officer, Indian Health Service 801 Thompson Avenue, TMP, STE 450-30,
Rockville, MD 20852.
[[Page 27177]]
Phone: 301-443-4750.
Email: [email protected].
Fax: 301-443-4750.
SUPPLEMENTARY INFORMATION:
Title: OMB Control No. 0917-0036, Fast Track Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery: IHS
Customer Service Satisfaction and Similar Surveys. Abstract: The IHS
will be engaging in information collection activities that will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery within Federal Agencies. Qualitative feedback is
information that provides useful insights on perceptions and opinions,
but are not statistical surveys that yield quantitative results that
can be generalized to the population of study. This feedback will
provide insight into customer or stakeholder perceptions, opinions,
experiences and expectations, and provide an early warning of issues
with service. Also, the collection of qualitative feedback will assist
IHS to focus its attention on areas where communication, training, or
changes in operations might improve delivery of products or services.
These collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
Furthermore, the collection activity will allow feedback to contribute
directly to the improvement of program management.
Feedback or information collected under this generic clearance will
provide useful information, but it will not yield data that can be
generalized to the overall population. This type of generic clearance
for qualitative collection will not be used for quantitative
information collections that are designed to yield reliably actionable
results, such as monitoring trends over time or documenting program
performance. Such data uses require more rigorous designs that address:
The target population to which generalizations will be made, sampling
frame, sample design (including stratification and clustering),
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study. Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
The Agency received zero (0) comments in response to the 60-day
notice published in the Federal Register of March 2, 2015 (80 FR
11206).
Below are provided Indian Health Services projected average
estimates for the next three years: \1\
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\1\ The 60-day notice included the following estimate of the
aggregate burden hours for this generic clearance for IHS federal-
wide:
Average expected annual number of activities: 100.
Average number of respondents per activity: 1,050.
Annual responses: 105,000.
Frequency of response: Once per request.
Average minutes per response: 10.
Burden hours: 17,500.
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Current Actions: Extension of approval for a collection of
information.
Type of Review: Extension.
Affected Public: Individuals and households, businesses and
organizations, and Tribal Government.
Average expected annual number of activities: 100.
Respondents: 105,000.
Annual responses: 105,000.
Frequency of response: Once per request.
Average minutes per response: 10.
Burden hours: 17,500.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid OMB control number.
Dated: May 4, 2015.
Robert G. McSwain,
Acting Director, Indian Health Service.
[FR Doc. 2015-11364 Filed 5-11-15; 8:45 am]
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