[Federal Register Volume 80, Number 127 (Thursday, July 2, 2015)]
[Notices]
[Pages 38233-38234]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-16321]


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DEPARTMENT OF LABOR

Employment and Training Administration


Comment Request for Information Collection for Unemployment 
Insurance Call Center Final Assessment Guide, New Collection

AGENCY: Employment and Training Administration (ETA), Labor.

ACTION: Notice.

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SUMMARY: The Department of Labor (Department), as part of its 
continuing effort to reduce paperwork and respondent burden, conducts a 
preclearance consultation program to provide the public and Federal 
agencies with an opportunity to comment on proposed and/or continuing 
collections of information in accordance with the Paperwork Reduction 
Act of 1995 [44 U.S.C. 3506(c)(2)(A)]. This program helps ensure that 
requested data can be provided in the desired format, reporting burden 
(time and financial resources) is minimized, collection instruments are 
clearly understood, and the impact of collection requirements on 
respondents can be properly assessed.
    Currently, ETA is soliciting comments concerning the collection of 
data about Unemployment Insurance (UI) Call Center Operations and 
Technologies in each State. This Assessment Guide was developed to 
assist the Department in conducting a study of all 53 States' UI

[[Page 38234]]

Call Centers (including District of Columbia, Puerto Rico and the 
Virgin Islands), accomplished by an analysis of study findings by 
Coffey Consulting, LLC, contractor to ETA. The analysis report will be 
based on the telephone interviews conducted with the States.

DATES: Submit written comments to the office listed in the addresses 
section below on or before August 31, 2015.

ADDRESSES: Send written comments to Jeffery B. Haluska, Office of 
Unemployment Insurance, Room S-4524, Employment and Training 
Administration, U.S. Department of Labor, 200 Constitution Avenue NW., 
Washington, DC 20210. Telephone number: 202-693-2992 (this is not a 
toll-free number). Individuals with hearing or speech impairments may 
access the telephone number above via TTY by calling the toll-free 
Federal Information Relay Service at 1-877-889-5627 (TTY/TDD). Email: 
[email protected]. To obtain a copy of the proposed information 
collection request (ICR), please contact the person listed above.

SUPPLEMENTARY INFORMATION:

I. Background

    The UI Call Center Final Assessment Guide will be used to conduct 
and collect information via individual telephone interviews with each 
of the 53 States, through the assistance of the Department's 
contractor, Coffey Consulting, LLC. The assessment will collect 
information to help in the development of an analysis and report on how 
States use call center operations in support of their UI programs and 
to identify successful practices that can be shared with all States.

II. Review Focus

    The Department is particularly interested in comments which:
     Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
     evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
     enhance the quality, utility, and clarity of the 
information to be collected; and
     minimize the burden of the collection of information on 
those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology, e.g., permitting 
electronic submissions of responses.

III. Current Actions

    Type of Review: New collection.
    Title: Unemployment Insurance Call Center Final Assessment Guide.
    OMB Number: 1205-0NEW.
    Affected Public: State Workforce Agencies.
    Estimated Total Annual Respondents: 53.
    Annual Frequency: Once.
    Estimate Total Annual Responses: 53.
    Average Time per Response: 150 minutes.
    Estimated Total Annual Burden Hours: 132.5 hours.
    Total Estimated Annual Other Cost Burden: $0.
    We will summarize and/or include in the request for OMB approval of 
the ICR, the comments received in response to this comment request; 
they will also become a matter of public record.

Portia Wu,
Assistant Secretary for Employment and Training, Labor.
[FR Doc. 2015-16321 Filed 7-1-15; 8:45 am]
 BILLING CODE 4510-FW-P