[Federal Register Volume 80, Number 129 (Tuesday, July 7, 2015)]
[Notices]
[Page 38693]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-16507]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Community Living
Notice of Intent To Award a Single Supplement to the Eldercare
Locator
ACTION: Notice of intent to award a single supplement to the National
Association of Area Agencies on Aging.
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SUMMARY: The Administration for Community Living (ACL) is announcing
supplemental funding for the Eldercare Locator program. The Eldercare
Locator program helps older adults and their families and caregivers
find their way through the maze of services for older adults by linking
to a trustworthy network of national, State, Tribal and community
organizations and services through a nationally recognized toll-free
number. The Eldercare Locator also provides older adults and caregivers
who require more in depth support the opportunity to speak with highly
trained eldercare consultants who can better triage the situation. The
purpose of this announcement is to award supplemental funds to the
National Association of Area Agencies on Aging to support additional
specialized staff and enhanced technology to better serve callers,
mobile and after hour callers.
Program Name: Eldercare Locator.
Award Amount: $162,681.
Budget Period: 6/1/2015 to 5/31/2016.
Award Type: Cooperative Agreement.
Statutory Authority: The statutory authority for grants under
this notice is contained in Title IV of the Older Americans Act
(OAA) (42 U.S.C. 3032), as amended by the Older Americans Act
Amendments of 2006. Statutory authority specifically for the
Eldercare Locator is contained in Title II of the Older Americans
Act (202(a)(21).
Catalog of Federal Domestic Assistance (CFDA) Number: 93.048
Discretionary Projects
I. Program Description
The Administration on Aging, an agency of the U.S. Administration
for Community Living, has been funding the Eldercare Locator (the
Locator) since 1991. The Eldercare Locator links older persons and
their caregivers to resources through a nationally recognized toll-free
number, 1-800-677-1116 and Web site (www.eldercare.gov). The goal is to
provide users with the information and resources they need that will
help older persons live independently and safely in their homes and
communities for as long as possible.
The Eldercare Locator call center utilizes live agents to help
callers find their way through the maze of services for older adults by
linking to a trustworthy network of national, State, Tribal and
community organizations and services. In 2011, an additional feature
was added to assist older adults and caregivers who require more in
depth support the opportunity to speak with highly trained eldercare
consultants who can better triage the situation.
II. Justification for the Supplemental Funding
Since 2011, there has been an increase in the number of callers
with very complex situations, multiple issues or require assistance
with long-term care planning. Because of the complexity, eldercare
consultant and senior staff calls are much longer than a regular
information specialist call which averages about 5 minutes. There is a
need to increase the number of eldercare consultants and/or senior
level staff available to handle this higher demand for intense
consultation. In addition, there is a need to enhance the technical
capabilities of the call center to better serve after hours and mobile
callers.
III. Agency Contact
For further information or comments regarding this program
expansion supplement, contact Sherri Clark, U.S. Department of Health
and Human Services, Administration for Community Living, Office of
External Affairs, One Massachusetts Avenue NW., Washington, DC 20001;
telephone (202) 357-3506; email [email protected].
Dated: June 29, 2015.
Kathy Greenlee,
Administrator and Assistant Secretary for Aging.
[FR Doc. 2015-16507 Filed 7-6-15; 8:45 am]
BILLING CODE 4154-01-P