[Federal Register Volume 80, Number 234 (Monday, December 7, 2015)]
[Notices]
[Page 76029]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-30797]
[[Page 76029]]
-----------------------------------------------------------------------
DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
[Docket No. FR-5838-N-09]
Notice of Proposed Information Collection for: Information
Resource Center Customer Satisfaction Survey
AGENCY: Office of the Assistant Secretary for Public and Indian
Housing, PIH, HUD.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: HUD is seeking approval from the Office of Management and
Budget (OMB) for the information collection described below. In
accordance with the Paperwork Reduction Act, HUD is requesting comment
from all interested parties on the proposed collection of information.
The purpose of this notice is to allow for 60 days of public comment.
DATES: Comments Due Date: February 5, 2016.
ADDRESSES: Interested persons are invited to submit comments regarding
this proposal. Comments should refer to the proposal by name and/or OMB
Control Number and should be sent to: Colette Pollard, Reports
Management Officer, QDAM, Department of Housing and Urban Development,
451 7th Street SW., Room 4176, Washington, DC 20410-5000; telephone
202-402-3400 (this is not a toll-free number) or email at
[email protected] for a copy of the proposed forms or other
available information. Persons with hearing or speech impairments may
access this number through TTY by calling the toll-free Federal Relay
Service at (800) 877-8339.
FOR FURTHER INFORMATION CONTACT: Arlette Mussington, Office of Policy,
Programs and Legislative Initiatives, PIH, Department of Housing and
Urban Development, 451 7th Street SW., (L'Enfant Plaza, Room 2206),
Washington, DC 20410; telephone 202-402-4109, (this is not a toll-free
number). Persons with hearing or speech impairments may access this
number via TTY by calling the Federal Information Relay Service at
(800) 877-8339. Copies of available documents submitted to OMB may be
obtained from Ms. Mussington.
SUPPLEMENTARY INFORMATION: This notice informs the public that HUD is
seeking approval from OMB for the information collection described in
Section A.
A. Overview of Information Collection
Title of Information Collection: Information Resource Center
Customer Satisfaction Survey.
OMB Approval Number: Pending OMB Approval.
Type of Request: New Collection.
Form Number: N/A.
Description of the need for the information and proposed use: The
information will be used by Public and Indian Housing to rate the
customer satisfaction of the users of the Information Resource Center.
Collection of this information is needed to ensure that the customers
using the IRC are receiving the correct and useful information that
addresses their concerns when they call in for information. The
Information Resource Center provides technical assistance, primarily in
the form of general information, to provide access to resources of
federal, public, Indian and assisted housing programs of the Department
of Housing and Urban Development. This service is provided through a
multi-channel contact center with inquires received and responded to
via phone, email, mail and fax.
Respondents: Individuals or households, State, Tribal or local
governments.
Estimated Number of Respondents: 10,800.
Estimated Number of Responses: 10,800.
Frequency of Response: 1.
Average Hours per Response: 1 minute.
Total Estimated Burdens: 10,800.
B. Solicitation of Public Comment
This notice is soliciting comments from members of the public and
affected parties concerning the collection of information described in
Section A on the following:
(1) Whether the proposed collection of information is necessary for
the proper performance of the functions of the agency, including
whether the information will have practical utility;
(2) The accuracy of the agency's estimate of the burden of the
proposed collection of information;
(3) Ways to enhance the quality, utility, and clarity of the
information to be collected; and
(4) Ways to minimize the burden of the collection of information on
those who are to respond; including through the use of appropriate
automated collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
HUD encourages interested parties to submit comment in response to
these questions.
Authority: Section 3507 of the Paperwork Reduction Act of
1995, 44 U.S.C. Chapter 35.
Date: November 25, 2015.
Merrie Nichols-Dixon,
Deputy Director, Office of Policy, Programs and Legislative
Initiatives.
[FR Doc. 2015-30797 Filed 12-4-15; 8:45 am]
BILLING CODE 4210-67-P