[Federal Register Volume 81, Number 34 (Monday, February 22, 2016)]
[Notices]
[Pages 8737-8738]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-03535]
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DEPARTMENT OF HOMELAND SECURITY
Office of the Citizenship and Immigration Services Ombudsman;
Agency Information Collection Activities: Office of the Citizenship and
Immigration Services Ombudsman Customer Satisfaction and Needs
Assessment Survey (Ombudsman Form DHS-NEW)
AGENCY: Office of the Citizenship and Immigration Services Ombudsman
(CISOMB), DHS.
ACTION: 30-Day notice and request for comments; new collection, 1601-
NEW.
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SUMMARY: The Department of Homeland Security (DHS), Office of the
Citizenship and Immigration Services Ombudsman (CISOMB), will submit
the following Information Collection Request (ICR) to the Office of
Management and Budget (OMB) for review and clearance in accordance with
the Paperwork Reduction Act of 1995 (Pub. L. 104-13, 44 U.S.C. Chapter
35). DHS previously published this information collection request (ICR)
in the Federal Register on Monday, November 9, 2015 at 80 FR
[[Page 8738]]
69241 for a 60-day public comment period. One comment was received by
DHS. The purpose of this notice is to allow an additional 30 days for
public comments.
DATES: Comments are encouraged and will be accepted until March 23,
2016. This process is conducted in accordance with 5 CFR 1320.1.
ADDRESSES: Interested persons are invited to submit written comments on
the proposed information collection to the Office of Information and
Regulatory Affairs, Office of Management and Budget. Comments should be
addressed to OMB Desk Officer, Department of Homeland Security and sent
via electronic mail to [email protected] or faxed to (202)
395-5806.
SUPPLEMENTARY INFORMATION: The Citizenship and Immigration Services
Ombudsman (CISOMB) was created under sec. 452 of the Homeland Security
Act of 2002 (Pub. L. 107-296) to: (1) Assist individuals and employers
in resolving problems with the U.S. Citizenship and Immigration
Services (USCIS); (2) identify areas in which individuals and employers
have problems in dealing with USCIS; and (3) propose changes, to the
extent possible, in the administrative practices of USCIS to mitigate
problems. The information collected on this form will allow the CISOMB
to obtain feedback from the general public to assess the needs of
customers and to identify improvement opportunities for Ombudsman
services. The data collection instrument does not solicit or collect
Personally Identifiable Information (PII).
The use of this survey provides the most efficient means for
collecting and processing the required data. In the future, the
Ombudsman will employ the use of information technology in collecting
and processing this information by offering the option to complete the
survey online. Per PRA requirements, a fillable PDF version of the
survey will continue to be provided on the Ombudsman's Web site. The
survey can be completed in PDF format, and faxed or sent as an
attachment by email or in paper format by regular mail to the
Ombudsman's office at the address indicated on the survey. After
approval of the survey detailed in this supporting statement, the
online survey will be posted on the Ombudsman's Web site at http://www.dhs.gov/topic/cis-ombudsman.
The assurance of confidentiality provided to the respondents for
this information collection is provided by: (a) The Ombudsman statute
and mandate as established by Homeland Security Act sec. 452; (b) The
Privacy Act of 1974; and (c) The DHS Privacy Office has reviewed the
entire package of documents for this information collection. This
collection is covered by a Privacy Threshold Assessment adjudicated by
the DHS Privacy Office on March 26, 2015. The Ombudsman Customer
Satisfaction and Needs Assessment Survey will be in compliance with all
applicable DHS Privacy Office, DHS CIO, DHS Records Management, and OMB
regulations regarding data collection, use, storage, and retrieval. The
proposed public use data collection system is therefore intended to be
distributed for public use primarily by electronic means with limited
paper distribution and processing of paper forms.
The Ombudsman Customer Satisfaction and Needs Assessment Survey has
been constructed in compliance with regulations and authorities under
the purview of the DHS Privacy Office, DHS CIO, DHS Records Management,
and OMB regulations regarding data collection, use, sharing, storage,
information security and retrieval of information. In accordance with
the Privacy Act of 1974, DHS is giving notice that it proposes to
establish the DHS system of records notice titled, ``The Ombudsman
Customer Satisfaction and Needs Assessment Survey System of Records.''
This system of records will continue to ensure the efficient and secure
processing of information to aid the CISOMB in assessing the needs of
customers to improve Ombudsman services and offer more efficient and
effective alternatives. This system will be included in the DHS's
inventory of record systems. This is a new collection.
The Office of Management and Budget is particularly interested in
comments which:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected; and
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses.
Analysis
Agency: Office of the Citizenship and Immigration Services
Ombudsman, DHS.
Title: Agency Information Collection Activities: CISOMB Customer
Satisfaction and Needs Assessment Survey.
OMB Number: 1601-NEW.
Frequency: On occasion.
Affected Public: Individuals and Households.
Number of Respondents: 8,800.
Estimated Time per Respondent: .5 hours.
Total Burden Hours: 4,400 hours.
Dated: February 12, 2016.
Carlene C. Ileto,
Executive Director, Enterprise Business Management Office.
[FR Doc. 2016-03535 Filed 2-19-16; 8:45 am]
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