[Federal Register Volume 81, Number 119 (Tuesday, June 21, 2016)]
[Notices]
[Pages 40309-40310]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-14609]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Community Living
Notice of Intent To Award a Single Supplement to the National
Association of Area Agencies on Aging; The Eldercare Locator
AGENCY: Administration for Community Living, HHS.
ACTION: Notice.
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SUMMARY: The Administration for Community Living (ACL) is announcing
supplemental funding for the Eldercare Locator program. The Eldercare
Locator program helps older adults and their families and caregivers
find their way through the maze of services for older adults by linking
to a trustworthy network of national, State, Tribal and community
organizations and services through a nationally recognized toll-free
number. The Eldercare Locator also provides older adults and caregivers
who require more in depth support the opportunity to speak with highly
trained eldercare consultants who can better triage the situation. The
purpose of this announcement is to award supplemental funds to the
National Association of Area Agencies on Aging to support additional
specialized staff and enhanced technology to better serve callers,
mobile and after hour callers.
Program Name: Eldercare Locator.
Award Amount: $149,049.
Budget Period: 6/1/2016 to 5/31/2017.
[[Page 40310]]
Award Type: Cooperative Agreement.
Statutory Authority: The statutory authority for grants under this
notice is contained in Title IV of the Older Americans Act (OAA) (42
U.S.C. 3032), as amended by the Older Americans Act Amendments of 2006.
Statutory authority specifically for the Eldercare Locator is contained
in Title II of the Older Americans Act (202(a)(21).
Catalog of Federal Domestic Assistance (CFDA) Number: 93.048
Discretionary Projects
I. Program Description
The Administration on Aging, an agency of the U.S. Administration
for Community Living, has been funding the Eldercare Locator (the
Locator) since 1991. The Eldercare Locator links older persons and
their caregivers to resources through a nationally recognized toll-free
number, 1-800-677-1116 and Web site (www.eldercare.gov). The goal is to
provide users with the information and resources they need that will
help older persons live independently and safely in their homes and
communities for as long as possible.
The Eldercare Locator call center utilizes live agents to help
callers find their way through the maze of services for older adults by
linking to a trustworthy network of national, State, Tribal and
community organizations and services. In 2011, an additional feature
was added to assist older adults and caregivers who require more in
depth support the opportunity to speak with highly trained eldercare
consultants who can better triage the situation.
II. Justification for the Supplemental Funding
Over the past year there has been a steady increase in the number
of callers to the Eldercare Locator growing from 180,000 calls in 2011
to over 280,000 in just 5 years. The calls are becoming more complex
taking longer to resolve leading to much longer waiting times. There is
a need to increase the number of staff available to handle the higher
demand. In addition, there is a need to enhance the educational tools
and resources, such as tip sheets and brochures, available from the
Eldercare Locator to better educate older adults and caregivers about
eldercare services and resources.
III. Agency Contact
For further information or comments regarding this program
expansion supplement, contact Sherri Clark, U.S. Department of Health
and Human Services, Administration for Community Living, Office of
External Affairs, One Massachusetts Avenue NW., Washington, DC 20001;
telephone (202) 795-7327; email [email protected].
Dated: June 14, 2016.
Kathy Greenlee,
Administrator and Assistant Secretary for Aging.
[FR Doc. 2016-14609 Filed 6-20-16; 8:45 am]
BILLING CODE 4154-01-P