[Federal Register Volume 82, Number 84 (Wednesday, May 3, 2017)]
[Notices]
[Pages 20591-20592]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-08915]
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CONSUMER PRODUCT SAFETY COMMISSION
[Docket No. 2011-0014]
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Consumer Product Safety Commission.
ACTION: Notice and request for comments.
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SUMMARY: As required by the Paperwork Reduction Act of 1995, the
Consumer Product Safety Commission (CPSC or Commission) requests
comments on a proposed extension of approval of a generic clearance for
the collection of qualitative feedback on agency service delivery. The
Office of Management and Budget (OMB) previously approved the
collection of information under control number 3041-0148. OMB's most
recent extension of approval will expire on August 31, 2017. The
Commission will consider all comments received in response to this
notice before requesting an extension of approval of this collection of
information from OMB.
DATES: The Office of the Secretary must receive comments not later than
July 3, 2017.
ADDRESSES: You may submit comments, identified by Docket No. CPSC-2011-
0014, by any of the following methods:
[[Page 20592]]
Electronic Submissions: Submit electronic comments to the Federal
eRulemaking Portal at: http://www.regulations.gov. Follow the
instructions for submitting comments. The Commission does not accept
comments submitted by electronic mail (email), except through
www.regulations.gov. The Commission encourages you to submit electronic
comments by using the Federal eRulemaking Portal, as described above.
Written Submissions: Submit written submissions by mail/hand
delivery/courier to: Office of the Secretary, Consumer Product Safety
Commission, Room 820, 4330 East-West Highway, Bethesda, MD 20814;
telephone (301) 504-7923.
Instructions: All submissions received must include the agency name
and docket number for this notice. All comments received may be posted
without change, including any personal identifiers, contact
information, or other personal information provided, to: http://www.regulations.gov. Do not submit confidential business information,
trade secret information, or other sensitive or protected information
that you do not want to be available to the public. If furnished at
all, such information should be submitted in writing.
Docket: For access to the docket to read background documents or
comments received, go to: http://www.regulations.gov, and insert the
Docket No. 2011-0014, into the ``Search'' box, and follow the prompts.
FOR FURTHER INFORMATION CONTACT: Charu S. Krishnan, Consumer Product
Safety Commission, 4330 East-West Highway, Bethesda, MD 20814; (301)
504-7221, or by email to: [email protected].
SUPPLEMENTARY INFORMATION:
A. Burden Hours
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner to improve service delivery. Below we provide the CPSC's
projected average estimates of qualitative surveys, focus groups,
customer satisfaction surveys, and usability tests for the next 3
years.
Current Actions: Renewal of collection of information.
Type of Review: Renewal.
Affected Public: Individuals and households, businesses and
organizations, state, local, or tribal government.
Average Expected Annual Number of Activities: Eight activities,
including qualitative surveys, focus groups, customer satisfaction
surveys, and usability tests.
Annual Number of Respondents: 1,600.
Annual Responses: 1,600.
Frequency of Response: Once per request.
Average Minutes per Response: 45 minutes per response.
Annual Burden Hours: 1,200.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information, unless the collection of
information displays a currently valid OMB control number.
General Description of Collection: The CPSC will collect, analyze,
and interpret information gathered through this generic clearance to
identify strengths and weaknesses of current services and make
improvements in service delivery based on feedback. The solicitation of
feedback will target areas such as: Timeliness, appropriateness,
accuracy of information, courtesy, efficiency of service delivery, and
resolution of issues with service delivery. Responses will be assessed
to plan and inform efforts to improve or maintain the quality of
service offered to the public.
B. Request for Comments
The Commission solicits written comments from all interested
persons about the proposed collection of information. The Commission
specifically solicits information relevant to the following topics:
Whether the collection of information described above is
necessary for the proper performance of the Commission's functions,
including whether the information would have practical utility;
Whether the estimated burden of the proposed collection of
information is accurate;
Whether the quality, utility, and clarity of the
information to be collected could be enhanced; and
Whether the burden imposed by the collection of
information could be minimized by use of automated, electronic, or
other forms of information technology.
Alberta E. Mills,
Acting Secretary, Consumer Product Safety Commission.
[FR Doc. 2017-08915 Filed 5-2-17; 8:45 am]
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